Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

"Shipping Options" on listing edit page

I'm trying to do country exclusions for international shipping on a couple dozen or so listings. eBay's "How To" video says if I don't have exclusions already "Shipping Options" should be visible when editing/creating a listing. I did have exclusions...

Duplicate tracking numbers are a continuing problem that Trump's Postmaster Generals can't fix.

I am suffering from a duplicate tracking number issue because ebay sold me a packing label that has a used tracking number that is only one day old. Ebay blames the USPS but its a serious problem because Ebay won't pay until the package is documented...

Print USPS Scan Form ANYTIME with this link

Long story short. You'll appreciate this if you have EVER wanted to print a USPS Scan Form AFTER you generated several labels and have closed that tab.Just Bookmark this link. It'll always be there for you. Hope this helps. Thanks. -Walter https://gs...

Advice on what to do (not sure if USPS delivered to a wrong address)?

Hey there. So, I purchased an item on Jun 14 and the tracking says the item was delivered in Jun 25, but nothing showed up. I live outside of USA, so everything I buy I need to send to a reshipper first. I contacted them on Jun 27, nothing. Sent a me...

Seller Concerns! USPS Tracking Info from eBay generated labels

Hi eBay community, Saw this great article and i have a few questions and concernshttps://community.ebay.com/t5/Shipping/Tracking-info-update/m-p/35140940#M507389 I have a couple orders that are routed to literally the tracking number that was provide...

USPS shipping numbers are already used even though I just bought the labels - ebay selling dupes

This week, I bought shipping labels for USPS via ebay and it looks like they are duplicate tracking numbers used by another seller? The latest incident is I bought a USPS First Class International label from Ebay, but noticed that it wouldn't associa...

Reminder: Last day to use Q2 shipping supply coupon

Use it or lose it. 2nd quarter coupon expires today and won't carry over. 3rd quarter coupon is released tomorrow. ----------- Supply coupons are released on the first of each quarter. Here's a direct link but you can also look under the Store tab in...

Ups label adjustment

I shipped a golden buzz around mobility scooter.. the specifications of the item weight is 93lbs. With packing materials it was under there 120lbs. Limit and all well win m within the measurement requirements i paid $247. The item never arrived at it...

Tracking Info Update - USPS/EBAY

Is there any update from ebay/usps because these 2 companies are just pointing fingers at each other. As a seller, I have a couple items I have submitted service request for via USPS and 1 is moving correctly now, but others are still bouncing betwee...

Shipping

The seller hasn't shipped my order nor responded to any of my messages concerning the day He/She will ship order should I be concerned or I just cancel itDelivery date state:2nd July-7th July I ordered it on 28th June today is 30th June

international shipping

i have an international shipping order, but i haven't seen any status updates for amont. Has anyone else had this happen?

Reminder: FedEx Ground Economy packages can NOT be dropped off at the post office

Sellers should not drop FedEx Ground Economy (SmartPost) packages with USPS. It doesn't matter that FedEx transfers to USPS for second leg of delivery some of the time or that there may be USPS info on the label. Always bring those packages to FedEx....

No New Tracking Info for Over Two Weeks

Hello, I sent an item from the United States to someone in France. The item first went to Ebay's International Hub in Illinois, then was shipped via DHL to France. According to the tracking, the latest update says "Departing From Local Distribution C...

Seller is not provided a good tracking number

The seller did not provide a good tracking numberThank you for your letter. We deeply apologize for this. This is the logistics information from our other platform. We mistakenly sent the tracking number to eBay. We apologize for any inconvenience ca...

Resolved! No contact from seller

I have paid for an item but have had no contact from the seller, I have emailed them 5 days ago asking if they had received the order and when they would be posting it, so far I have not received anything back, the seller is new and has no feedback f...