eBay

midnightboom7 · ‎03-19-2019

I had an unhappy buyer claiming the vintage T-shirt they bought was not as described, said it was in horrible, disgusting condition among other nasty comments. All of the listings they purchased had in the description that the shirts were old, yellowed, and had holes and discoloration, and I included photos of everything to be as transparent as possible. They left me negative feedback for all four shirts they bought, and submitted a return request for one of them, accusing me of editing photos. I didn't do any of that and tried to be as descriptive as possible and included plenty of photos to show where there were holes and what the condition looked like. I asked for photos of what they said I didn't describe, but have not heard back.

So what happens if I don't give the refund by the due date? I know they can ask eBay to step in at some point, but if that happens, is the refund automatically given and they don't have to return the shirt? I think this is a case of buyer's remorse, and after receiving all the negative feedback before even settling this I'm hesitant to just give the refund. All of the other shirts I've sold in similar condition have all positive reviews. Do I report the buyer for misusing the "not as described" claim?

pjcdn2005 · ‎03-19-2019

If you don't accept the return and the buyer asks ebay to step in, they will either provide a label for the buyer to return the item (at your expense) or they will refund the buyer from your account and not require a return. It could go either way but I suspect that they would require a return just because of the cost of the item. Either way, you would also receive an unresolved claim defect which is something most people want to avoid.

If you accept the return and refund once the item is returned, you may appeal to ebay stating that the item was described correctly and they 'may' credit you the return shipping amount. I'm not sure if they remove the defect in that situation.

serjo-1351 · ‎03-19-2019

Those shirts, while vintage and collectable, should not have been sold. They're in bad shape. Granted the buyer had to have seen at least part of the damage, but that's no excuse for selling rags.

Also your photos kind of focus only on some areas, it's easy to see why a buyer would be unhappy

kitschy*loot · ‎03-19-2019

The shirts look awful, but that was clearly seen for the most part in the photos. The buyer should have realized they were getting some really rough looking shirts.

Why would anybody pay that much money for creepy looking t-shirts that aren't even very vintage in my opinion? I collect vintage clothing, and though it may officially meet the criteria, some stuff is just old to me.

robot-hands · ‎03-20-2019

@serjo-1351 wrote:
Those shirts, while vintage and collectable, should not have been sold. They're in bad shape. Granted the buyer had to have seen at least part of the damage, but that's no excuse for selling rags.

I will gladly accept 100 pound bundles of 1990s tour t-shirts of any and all bands in any and all conditions from you.

Also if you need help burning cash money in a pit, I can help you out there as well. In fact I'll just take over so you don't have to lift a finger and you don't even have to pay me.

arun7500 · ‎03-20-2019

In our case (Internationally), eBay doesn't even wait. In your case (US), as soon as the buyer asks for eBay to step in you'll lose, and your account will be dinged. The criteria and cause of a return is not your discretion. If the buyer says the shirt is as they stated, then you lose. Sorry you have run into this, but this is how business is done here.

midnightboom7 · ‎03-20-2019

Regardless of whether you would have purchased the item, they did, photos and all. I have asked for photo evidence of what exactly wasn't described in the listing, and haven't heard back. So when the refund request is "due" and I don't offer it, will anything happen?

brejo_5334 · ‎03-20-2019

If you don't refund, eBay will and you will get a defect on your account.

mg152 · ‎03-20-2019

You don’t have a choice. Take the return, refund when you get it back. Are they keeping the other 3 shirts? I agree they’re in bad shape but you did say they were yellow and you did post pics. I wouldn’t try to sell these again if I were you. You sure don’t want them to get a refund and the shirt(s).

Patricia
eBay member for 25 years