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What does this mean exactly?

"Your item has been delivered to an agent. The item was picked up at USPS at 7:18 pm on March 28, 2025 in MIAMI, FL 33102"

 

I sold the item on February 17th to a buyer in Germany and he has not received it. I received a request from him today asking for a refund. I don't have a problem with the refund but don't know what to make of the usps statement and the Enormous delay. All I can assume it is lost and my only resort is to make the refund.

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What does this mean exactly?

Update: (Translated)

From buyer in Germany "Everything went well again. I'm glad the stamps arrived safely. So the last email is no longer valid.
Sincerely,"

Message 16 of 16
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