Using FedEX to ship your sold item in Ebay.

[dess94vol]

SELLER ALERT:  I sold a number of items on Ebay and received my monthly invoice.  I scratched my head regarding the fee amount.  I could not figure out why it was so high.  I figured I was overcharged by $60 for the month.  I got on a chat with Ebay Rep and they told me I had shipped 5 items using FedEx.  I said yes.  The Ebay Rep went on to tell me when I printed the FedEx label through the Ebay shipping process, that the charge I think goes to PayPal, really does not, and I get charged the fees on a higher FedExp shipping charge on the back end I do not see.  I'm really not sure if that is legal, but that is the reason why my fees where so much higher.  Beware, I would not recommend using FedEx through Ebay.  Set up your own account if you want to use FedEx pay less fees.  I got soaked on this deal.  I will be using USPS from now on, or going directing to the shipping store and sending my item out and entering the tracking number.....Not sure if anyone else has experienced this. Please give me your thoughts. 

[lja440]

FedEx is terrible here (in my rural Ohio area) delivery is hit or miss, they even charge $11.45 just to pick up a package. I have only shipped (all return items with pre-paid labels) 4 items, 3 of which were never seen again. 

IMO unless you are in a urban area and sending to an urban area FedEx is not the carrier you should use.

[fragilememories]

Please note that you have to put accurate dimensions and weight when you print your shipping label, I have shipped Fedex for quite some time, and rarely get negative adjustments, usually mine come even lower than label.  Any non-standard, size-altered boxes of uneven shape can result in additional charges.  You can look at the reason for adjustment in your shipping labels when you click on the amount - it will show estimate label cost and actual cost that will apply to monthly invoice.  Usually the reason is incorrect weight or size. When all this is taken into consideration, you get much better shipping rate than USPS,  UPS will be in the same boat with adjustment.  Hope this helps. 

[veronicabooksandart]

You will have to appeal to FedEx. Call their customer service and give them the tracking number off the receipt. They can report the weight, measure, and retail price.

As far as eBay printed labels skirting the discount, that sounds like a lie. Go to shipping labels. Search for the item number. Click on the amount and it will display what you were promised and what you were charged. Then call eBay customer service. Get them to open a dispute with FedEx in the event of an overcharge. Verify that they've done this. They'll still take the money you do not owe but may credit it back within two billing cycles if the dispute resolves in your favor. Since this is wrong, when the money you don't owe leaves your account, try to get FedEx to give you a statement on weight, measure and retail price. Add to this the eBay emailed discounted label receipt and a copy of the in-store shipping receipt with weight and tracking number. Use this as backup to dispute the charges with Paypal or your bank - whichever sent eBay money you don't owe.

Or someone chime in on how an eBay printed label can skirt the discount.

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Honesty is the best policy.

[veronicabooksandart]

This seems to be definitve thread on this topic:

https://community.ebay.com/t5/Archive-Shipping-Returns/How-do-we-dispute-Fedex-shipping-overcharges/...

eBay can suspend your account for non-payment of fees; though, I think if they lost to Paypal's resolution center and had to give back the money, hmmm.... I dunno. I guess I'll find out. I don't care to speculate on why they do this and carried it on for so long...
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Fact is stranger than fiction.

[electronics510]

The true risk and thing to watch out for is ebay will charge you months or years later for Fedex or other shipping transactions that they claim they or someone 'forgot' to charge you for.

Since you won't be able to access the transaction anymore in your seller hub, and it's ebay actually charging you (not Fedex or USPS) you don't have any real recourse with the shipper anymore. They will tell you that's crazy, that they would never bill you months later for something. It's assessed within days of the actual delivery if there are any discrepancies.

Ebay maintains they can charge you for something they 'forgot' to charge you for in an unlimited capacity. It's why I cannot give them access to any checking account, ever.

[electronics510]

Your personal experience sounds different than what some of us have had.

I weigh and measure. I get receipts for every drop off. I've had ebay come back over 6 months later with random charges which they can't even tie to a specific item number anymore.

Fedex has its problems if you have an account with them too, it can go either way. They can charge you less sometimes(as you state) but it definitely goes the other way more often. If you are dealing with Fedex directly, you have more recourse. It's still not great, and of the 3 things they have broken I have filed claims and never heard back. You just move on, and try to cover your bases. Fedex is generally OK

but never in my dealings directly with fedex have I had as much drama as when I do it through ebay. The discount helped for a time. But random charges are hard to rationalize.

[veronicabooksandart]

Print the order; Paypal transaction on back. Print the shipping transaction; eBay fees (landscape) on back. Staple; shipping receipt to the front of the order. Enter into a accounting system: item sale, added shipping - Paypal fee, actual shipping, and eBay fees. If there's cost, enter (subtract) that too. File the paperwork.

Managed payments insists on a bank account by year end. I have 'till the eleventh of next month to sign up and earn a $15 carrot. I'll opt to visit Paypal's resolution center on the 15th instead.

Next year the bank can deal with this drama.
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You can fool all the people some of the time and some of the people all the time, but you cannot fool all the people all the time.

[veronicabooksandart]

My experience has been fine up 'till now. I sold an empty cigar box - total weight 1.40 pounds. Small. The weight was changed to 54 pounds. eBay CS was all over the map. Even tried lying a dimension of 53" on me to swallow dimensional weight. Left it with taking money I don't owe and using it as working capital for two months at best. I tried to explain the box would have to be fabricated with material heavier than the known elements. If Tony Stark made it, I would have charged more than the $3.99 I listed it at.

It's not FedEx. They corrected the error with one phone call. It's eBay. Their CS experience is all but requisite to give us a full assurance. Must be an interesting place to work.
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If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.

[electronics510]

You've been lucky that this is your first time. Probably just the first time you noticed it, since it was so egregious. What you describe has happened to me a half dozen times. I was willing to forgive it the first few times.

At this point I am hoping to get their attention before I set this account for deletion. I doubt I will. But I will try.

It's not about 'fixing' a singular error, it's about addressing a systemic issue. It would be to their benefit to curtail these accounting problems before it attracts the attention of an auditor.

[veronicabooksandart]

Oversight ought to be FedEx. The problem is it's not save the nothing CS call to fix a simple error. eBay's shenanigans just drive people onto their platform.
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Bringing in the sheep.

[electronics510]

My mistake. I thought you were responding to me. Disregard.

[popblox]

FedEx will straight up get you on dimensions. 

[veronicabooksandart]

The FedEx model is all about dimensions. That's smart. Shipping is, after all, a logistics problem.

USPS is all but all about weight. It's cheaper to ship a light, good size object Parcel Select.
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It's amazing what accountants can do with numbers.

[veronicabooksandart]

I haven't figured out this blog yet. This topic renders so many POVs from estimates only as euphemism for farce, finger pointing, quitting eBay, audits, suits etc.

Look carefully for anything on eBay's site entitled "How to Resolve Shipping Overcharges".

IOW, you don't. You get FedEx to correct the data, try to get a copy, and dispute the charges with the financial institution.

Make this as routine as leaving feedback and it will stop.
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Because it's *wreckable*, all right? I took another look at it, and I changed my mind.