@vanvi01 wrote:
The buyer sent me a message this morning saying that he received an email saying that there was an unknown addressee issue with the package. The tracking is now saying that it's going to be sent back to me due to the fact that there was no one that acknowledged that the package was theirs at the shipping address.
Your first step would be to send the buyer a message asking if the name/address you used is correct ... during this time, continue looking at the tracking to see if it is moving back to you or toward the customer. Sometimes, a package will get an odd scan that is incorrect, and it makes it to the customer anyway.
Assuming it is coming back, the buyer says the name/address is correct, and it is legitimate address (checks out at USPS), then the local carrier made a mistake. In my experience, this happens with about 1 in 500 or 1 in 1000 packages ... I'm able to take it to the post office and get a re-ship for free (they put on a new shipping label with no charge).
If the address was wrong, here is how I handle it:
- I give them two options. The first option is to cancel the sale, and the second option is to ship it a second time at their expense.
- If they want it reshipped, then I invoice them via PayPal for the second shipping charge and reship it when they pay.
- If they want a refund, I fully refund (cost plus shipping) and put them on my BBL ... I refund them fully because I don't want to deal with a case or a negative feedback.
- If they do not respond to any communications within 60- days, I refund the cost of the item less shipping and put them on my BBL.
