Undocumented fungus in Lens. I filed a SNAD and Ebay closed the case against me. What to do?

[fstoper8]

I bought a camera lens from an Ebay seller recently. Here is the description:

“Canon 24-85mm lens for digital SLR camera. In a very good condition, no scratches or dust. Selling with 3- 67mm filters for this lens UV, polarizing and warming filter as well as dedicated hood. Please refer to the pictures.”

The pictures shown for the lens appear very good condition. The seller was responsive and the lens came a week later (I am in Canada and the seller in the states). The lens looks cosmetically good. Though looking closely I found fungus inside the lens. Fungus is serious issue that would impact clarity and ruin image quality. Please see the attached picture. It's a bit challenging to take the picture as the fungus are in early stage formation in cluster of spider web shape and on a inner piece of glass. I can only take the picture by placing a flashlight at the rear side.

"Like new" lens shouldn't have fungus!! This issue was not mentioned in the item description and the seller should have mentioned that. I immediately filed a SNAD (item not as described) case. The seller was responsive and accepted to refund me. But didn't provide the return label for the next few days. I asked Ebay to step in and the laby received my call was nice and asked me to contact the seller to provide the return label. I followed the advice and politely ask the seller to confirm his/her address. I would go to my post office to provide an estimate of shipping cost.

Then I received messages from Ebay and said the case was closed.

"

This case is now closed

We're sorry that you had a problem with your purchase. However, the seller described the item accurately and buyers can only get a refund if there's something wrong with the item.

After reviewing all the details of this case, we determined that you won't receive a refund

I thought nowadays Ebay has execellent buyer's protection, which doesn't seem to be the case. I will definitely appeal the case. Though I wonder what I should do? Do I need to go to a professional camera shop to assess it?

BTW:

My old ebay account back in 2002 was deleted due to inactivity a few years ago. So I created this new account. Perhaps Ebay or the seller considers me a scammer?

Any advice would be appreciated.

[toc460]

katiecamelfoot wrote:

toc460 wrote:

@fstoper8 wrote:

Thanks for your input.

I am not sure I follow you though. The fungus are there the moment I received it. If you hint that the fungus may develop during the week shipping, I have no idea if that is the case or not. I doubt it though. Both front side and rear side glasses, along with the three filters are totally free of fungus.

I did a bit googling around and got familiar with the issue buying lenses from ebay. Experienced lens sellers would explicitly mention there is no dust, fungus if that is the case. In my case, the fungus was not mentioned at all. That's very convenient I would say. Perhaps I should have asked about that before I made the bid.

Please don’t get me wrong …I’m not against you or against eBay’s decision – I don’t take sides.

These are your words “….the fungus are in early stage formation…” and it takes only 24-48 hours to fungus to fully develop. If I were you I’ve had accepted sellers return!

What are you talking about? The BUYER lost the return case and needs to file a credit card charge back.

Nothing else matters.

fstoper8:   “The seller was responsive and accepted to refund me”

[katiecamelfoot]

toc460 wrote:

katiecamelfoot wrote:

toc460 wrote:

@fstoper8 wrote:

Thanks for your input.

I am not sure I follow you though. The fungus are there the moment I received it. If you hint that the fungus may develop during the week shipping, I have no idea if that is the case or not. I doubt it though. Both front side and rear side glasses, along with the three filters are totally free of fungus.

I did a bit googling around and got familiar with the issue buying lenses from ebay. Experienced lens sellers would explicitly mention there is no dust, fungus if that is the case. In my case, the fungus was not mentioned at all. That's very convenient I would say. Perhaps I should have asked about that before I made the bid.

Please don’t get me wrong …I’m not against you or against eBay’s decision – I don’t take sides.

These are your words “….the fungus are in early stage formation…” and it takes only 24-48 hours to fungus to fully develop. If I were you I’ve had accepted sellers return!

What are you talking about? The BUYER lost the return case and needs to file a credit card charge back.

Nothing else matters.

fstoper8:   “The seller was responsive and accepted to refund me”

 The seller was responsive and accepted to refund me. But didn't provide the return label for the next few days. I asked Ebay to step in and the laby received my call was nice and asked me to contact the seller to provide the return label. I followed the advice and politely ask the seller to confirm his/her address. I would go to my post office to provide an estimate of shipping cost.

Then I received messages from Ebay and said the case was closed.

"

This case is now closed

----------

The seller needed to provide a shipping label (As per the MBG/Buyer Protection rules). They didnt not, and the case was closed unfairly.

PLEASE read the moneyback guarentee.

[takikawa4]

Unfortunately, however, you being in Canada and the seller in the U.S., he cannot provide a return shipping label. What ebay needs to do is if the seller can't send a return label, they need to make sure the buyer either gets the money for the return OR gets the refund.

[thatsallfolks]

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@toc460 wrote:

I hate to tell you but eBay’s description was 100% accrued.

By looking on your picture a fungus is in early stage (probably about 24 hours old).

---

If that lens fungus is only 24 hours old, then I'm the Queen of England. That lens is a mess, and it didn't happen in the mail.

[toc460]

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@fstoper8 wrote:

No problem. You can have your opinion, which is welcome in my thread.

Fungus for lens is not so common an issue here in Canada  than our neighbor in the south.  I shoulda been more careful though.

I didn't want to pay the return shipping out of my pocket, which is supposed to be provided by the seller according to the SNAD process.  That is also the advice I saw according to this forum. I thought I was protected by the Ebay's money back policy. Oh well.

---

I understand exactly what you are saying, but eBay's Money Back Policy conflicts with other polices. Buyers, sellers and even eBay’s representatives don’t have a clue what to follow anymore.

[missjen831]

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@toc460 wrote:

---

@fstoper8 wrote:

No problem. You can have your opinion, which is welcome in my thread.

Fungus for lens is not so common an issue here in Canada  than our neighbor in the south.  I shoulda been more careful though.

I didn't want to pay the return shipping out of my pocket, which is supposed to be provided by the seller according to the SNAD process.  That is also the advice I saw according to this forum. I thought I was protected by the Ebay's money back policy. Oh well.

---

I understand exactly what you are saying, but eBay's Money Back Policy conflicts with other polices. Buyers, sellers and even eBay’s representatives don’t have a clue what to follow anymore.

---

The only one here who doesn't have a clue here is.....nevermind. The MBG doesn't conflict with other pays. The MBG IS THE ONLY policy that matters. It trumps all.

[toc460]

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@missjen316 wrote:

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@toc460 wrote:

---

@fstoper8 wrote:

No problem. You can have your opinion, which is welcome in my thread.

Fungus for lens is not so common an issue here in Canada  than our neighbor in the south.  I shoulda been more careful though.

I didn't want to pay the return shipping out of my pocket, which is supposed to be provided by the seller according to the SNAD process.  That is also the advice I saw according to this forum. I thought I was protected by the Ebay's money back policy. Oh well.

---

I understand exactly what you are saying, but eBay's Money Back Policy conflicts with other polices. Buyers, sellers and even eBay’s representatives don’t have a clue what to follow anymore.

---

The only one here who doesn't have a clue here is.....nevermind. The MBG doesn't conflict with other pays. The MBG IS THE ONLY policy that matters. It trumps all.

---

Of course, why any scammer want to close this door? …hey, he sent me wrong item! …the item is damaged! …I received this instead of that! ……………………………….scammers love it! Great Policy!

[mismarymarpl0]

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@toc460 wrote:

---

@missjen316 wrote:

---

@toc460 wrote:

---

@fstoper8 wrote:

No problem. You can have your opinion, which is welcome in my thread.

Fungus for lens is not so common an issue here in Canada  than our neighbor in the south.  I shoulda been more careful though.

I didn't want to pay the return shipping out of my pocket, which is supposed to be provided by the seller according to the SNAD process.  That is also the advice I saw according to this forum. I thought I was protected by the Ebay's money back policy. Oh well.

---

I understand exactly what you are saying, but eBay's Money Back Policy conflicts with other polices. Buyers, sellers and even eBay’s representatives don’t have a clue what to follow anymore.

---

The only one here who doesn't have a clue here is.....nevermind. The MBG doesn't conflict with other pays. The MBG IS THE ONLY policy that matters. It trumps all.

---

Of course, why any scammer want to close this door? …hey, he sent me wrong item! …the item is damaged! …I received this instead of that! ……………………………….scammers love it! Great Policy!

---

Being sent a wrong or damaged item is NOT a scam. It happens daily.

[toc460]

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@mismarymarpl0 wrote:

---

@toc460 wrote:

---

@missjen316 wrote:

---

@toc460 wrote:

---

@fstoper8 wrote:

No problem. You can have your opinion, which is welcome in my thread.

Fungus for lens is not so common an issue here in Canada  than our neighbor in the south.  I shoulda been more careful though.

I didn't want to pay the return shipping out of my pocket, which is supposed to be provided by the seller according to the SNAD process.  That is also the advice I saw according to this forum. I thought I was protected by the Ebay's money back policy. Oh well.

---

I understand exactly what you are saying, but eBay's Money Back Policy conflicts with other polices. Buyers, sellers and even eBay’s representatives don’t have a clue what to follow anymore.

---

The only one here who doesn't have a clue here is.....nevermind. The MBG doesn't conflict with other pays. The MBG IS THE ONLY policy that matters. It trumps all.

---

Of course, why any scammer want to close this door? …hey, he sent me wrong item! …the item is damaged! …I received this instead of that! ……………………………….scammers love it! Great Policy!

---

Being sent a wrong or damaged item is NOT a scam. It happens daily.

---

Tell it to this seller!!!

https://community.ebay.com/t5/Shipping-Returns/Mail-Fraud/m-p/27516768/highlight/false#M205258

[mismarymarpl0]

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@toc460 wrote:

---

@mismarymarpl0 wrote:

---

@toc460 wrote:

---

@missjen316 wrote:

---

@toc460 wrote:

---

@fstoper8 wrote:

No problem. You can have your opinion, which is welcome in my thread.

Fungus for lens is not so common an issue here in Canada  than our neighbor in the south.  I shoulda been more careful though.

I didn't want to pay the return shipping out of my pocket, which is supposed to be provided by the seller according to the SNAD process.  That is also the advice I saw according to this forum. I thought I was protected by the Ebay's money back policy. Oh well.

---

I understand exactly what you are saying, but eBay's Money Back Policy conflicts with other polices. Buyers, sellers and even eBay’s representatives don’t have a clue what to follow anymore.

---

The only one here who doesn't have a clue here is.....nevermind. The MBG doesn't conflict with other pays. The MBG IS THE ONLY policy that matters. It trumps all.

---

Of course, why any scammer want to close this door? …hey, he sent me wrong item! …the item is damaged! …I received this instead of that! ……………………………….scammers love it! Great Policy!

---

Being sent a wrong or damaged item is NOT a scam. It happens daily.

---

Tell it to this seller!!!

https://community.ebay.com/t5/Shipping-Returns/Mail-Fraud/m-p/27516768/highlight/false#M205258

---

I seriously doubt that seller is being 100% truthful, that thread is awfully dramatic

[toc460]

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@mismarymarpl0 wrote:

---

@toc460 wrote:

---

@mismarymarpl0 wrote:

---

@toc460 wrote:

---

@missjen316 wrote:

---

@toc460 wrote:

---

@fstoper8 wrote:

No problem. You can have your opinion, which is welcome in my thread.

Fungus for lens is not so common an issue here in Canada  than our neighbor in the south.  I shoulda been more careful though.

I didn't want to pay the return shipping out of my pocket, which is supposed to be provided by the seller according to the SNAD process.  That is also the advice I saw according to this forum. I thought I was protected by the Ebay's money back policy. Oh well.

---

I understand exactly what you are saying, but eBay's Money Back Policy conflicts with other polices. Buyers, sellers and even eBay’s representatives don’t have a clue what to follow anymore.

---

The only one here who doesn't have a clue here is.....nevermind. The MBG doesn't conflict with other pays. The MBG IS THE ONLY policy that matters. It trumps all.

---

Of course, why any scammer want to close this door? …hey, he sent me wrong item! …the item is damaged! …I received this instead of that! ……………………………….scammers love it! Great Policy!

---

Being sent a wrong or damaged item is NOT a scam. It happens daily.

---

Tell it to this seller!!!

https://community.ebay.com/t5/Shipping-Returns/Mail-Fraud/m-p/27516768/highlight/false#M205258

---

I seriously doubt that seller is being 100% truthful, that thread is awfully dramatic

---

That’s why we will never come to agreement.

[savwillsell09]

did you message seller,if i was the seller i would refund on my own after receiving the lens back.,.,never knew about fungus in a lens,.,,maybe you should have asked seller,as he might be ignorant like me.,.,just my 2 cents.,.,good luck