eBay

bassett · ‎02-04-2018

I recently deleted an old PayPal account that was linked to an Ebay shipping label agreement. I am trying to use the same PayPal acccount that I have linked to pay my seller's fees. I was told by Ebay that I should be prompted to complete a new agreement when I try to print a shipping label, but that did not happen. I called Ebay for help (twice), but they had no idea how to get past the error.

Has anyone else run into this before or know how to get around it? I tried clicking on the link to change my PayPal preferences and created a new billing agreement, but I still get the error. I can see the billing agreement under my PayPal Preapproved Payments. I can log in to PayPal and print the shipping labels that way, but I would like to be able to do it from Ebay if possible.

Thanks in advance for any suggestions.

berserkerplanet · ‎02-04-2018

Remove any eBay shipping billing agreement in your PayPal account settings and try again.

bassett · ‎02-04-2018

Just tried that, but it's still not working. I just realized that I'm not getting the Ebay shipping discount if I buy the label directly through PayPal.

Is there any way to escalate to technical issues to Ebay technical support instead of the CS people who answer the phone?

I hate to think that I have to cancel the Ebay account I've had for years and start all over to get around this problem.

berserkerplanet · ‎02-04-2018

You get the same USPS Commercial rates through PayPal as you do through eBay. If you are TRS or a 300+ transaction/year Powerseller you do get the better USPS Commercial Plus rates through eBay labels.

No way I know of to get to tech support.

What exactly happens when you go into your PayPal settings, remove the eBay shipping authorization, and then try to print an eBay label?

bassett · ‎02-04-2018

I get this message and there is no option to create a new billing account...

berserkerplanet · ‎02-04-2018

I think your only option is to keep hammering on eBay CS until you get one that knows where the magic switch is and can flip it for you. Sorry.

berserkerplanet · ‎02-05-2018

Random shots in the dark.

Have you checked the settings in your eBay account?
My eBay > My Account > Personal Information > Financial Information
Shouldn't apply, but maybe if you have the old PayPal account still in place for something there, the label flow is balking?

Maybe this too (which also shouldn't have anything to do with labels, but...)
My eBay > My Account > PayPal Account > PayPal account information > Buying and selling on eBay > Buying on eBay and unlink your eBay and PayPal accounts.