Unable to escalate claim..

[ozharris]

I have raised a claim against a purchase recently.

I have contacted the seller multiple times without a reply.

I have received a message saying I can have eBay step in beginning 9th of September. 

Currently it is the 10th and I cannot find an option to escalate this claim.

If I try raising a claim via PayPal, it will only allow me to claim back through eBay..

Any advise would be greatly appreciated..

[rebell45]

If you go to this page, does it show you any more options? https://resolutioncenter.ebay.com/

If not go to the bottom of this page and request a call back. https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=12&pos=1&query=Return...

And today is only the 9th in the US, so maybe tomorrow the option will show up.

[ozharris · Accepted solution]

Update.. I went to the live chat menu and had a chat with an eBay team member..

Issue was escalated while chatting and money has been refunded to my PayPal account within 30 minutes of ending the chat.

I could not be happier with the service I have received..