eBay

paradise5253 · ‎07-29-2021

Anyone else getting tired of being responsible for USPS's failure to deliver and or their damaging of goods?

Up until about 18 months ago never had an issue with USPS paying a claim for damaged items.

Now, every single claim is being denied.

And with ebay doing away with the top seller level and going to top seller + their rules for that level holds you the buyer responsible responsible for late shipments even though you the seller did everything right and on time resulting in penalties to the seller.

Why are we being held responsible for the failures of USPS,?

We have absolutely no -0- control over what happens to that package after it is scanned into their (USPS's) system.

It seems by me not agreeing to the terms of becoming a top rated seller+ by being responsible for the post office's failures, my sales were cut in half.

I still pays the same selling fees, postal rates, promoted listing fees and monthly store fees for half the sales.

Yes, they control the algorithms by which your sales potential is based.

teamstandy · ‎11-15-2021

Just a couple of weeks ago I sold a glass "beer boot" (literally a glass boot from Germany about 3' tall). It was packed securely and there was NO damage to the outside of the box, yet the tip of the toe got broke (and the pics the buyer sent show the glass was at 1/4" to 3/8" thick, so I still don't know how it broke).

Anyway, I filed a claim using the pics the buyer sent me of the box and boot. Not even two weeks later I received a check covering my claim. To say I was shocked would be an understatement lol I thought they'd put up a fight for some reason (despite the pics). Guess I got lucky in this case and was reimbursed with no hassles. I honestly filed a claim thinking I'd be writing this off, as it was only for $50 and not worth months of fighting USPS. So, I guess sometimes USPS is responsible and pays out, but other times they're not. Think it's time to privatize USPS. Maybe then we'd see more accountability.

yuzuha · ‎11-15-2021

@teamstandy wrote:
Just a couple of weeks ago I sold a glass "beer boot" (literally a glass boot from Germany about 3' tall). It was packed securely and there was NO damage to the outside of the box, yet the tip of the toe got broke (and the pics the buyer sent show the glass was at 1/4" to 3/8" thick, so I still don't know how it broke).

Was it double-boxed? Anything fragile like that needs to be double-boxed to protect it from impact, which is what sounds like what happened if there was no damage to the outside of the box.