Tough deal for the sellers when scans do not get done, or are done and float off into cyberspace.
We ran into that situation back in May when the carrier scanner went bad either from an update, or just quit.
My carrier is very good on scans. For 3 days my outgoings did not get uploaded until they arrived at the distribution facility. I had an incoming return that was delivered to me and never updated on eBay. I got the item. I know it was scanned. I watched the carrier do the rescan the day after the initial scan. It still did not update. I refunded the buyer. I was fortunate that I caught the problem quickly.
I spent my money on gas to take packages to a Post Office while waiting for the OIC responsible for the offices affected to correct the acceptance/delivery scan issue.
For nearly 3 weeks the scans for acceptance/delivery failed. The acceptance scans for all the customers affected by this were likely updated along the way, but hundreds of delivery scans were never updated.
My wife orders DVDs. She looked at the eBay purchase history to update her feedback for sellers, and told me she was missing one of the DVDs that she was suppoed to get. It did not show delivered.
I asked her which one. I looked it up on the list of failed delivey scans that I had forwarded to local USPS employees via email. It was on the list, and had arrived. She had already watched it, but thats a whole nother issue.
Feedback was appropriately left, but many sellers items were never given delivered scans.
