USPS short pay charge when using Large Flat Rate Box

[oldbearvintage]

Hello everyone,

This morning I woke up to a short pay charge from the USPS and was wondering if this particular situation has happened to anyone else/do you know how to solve?

I recently shipped a heavy combined shipping item via Large Flat Rate Box. I paid $17.10 for shipping through ebay/paypal. 

This morning I was charged an additional $10.42 because it said I had shipped via priority mail rather than the discounted Large Flat Rate box. I am, however, positive that I used a LFR: I know that no other box I had would fit this heavy lot. On the Sales Record Page it says "priority mail" vs LFR.  Could that be the issue...that the automated ebay language caused the USPS to charge me?

I assume there's nothing I can do to prove that I did not do wrong, but has anyone had this type of experience when using the flat rates? I'm considering asking my customer to send me a picture of the box I used with the label on top since it was a recent order.

I also discovered that I had the exact same type of charge from March when I clicked on the shipping labels link so this is a bit of a bummer since I find the LFR to be quite useful, but I don't want to run into these problems in the future.

[missjen831]

Are you sure you used a flat rate box? You didn’t use a Large priority express box? Or maybe priority box 7?

[raiko]

There is a box that is priority mail but not flat rate that says "Large Mailing Box" on the side. It's roughly the same size as the LFR but a little deeper I think. It is easy to mix them up if you have both laying around.  A remote possibility I know but thought I'd mention it just in case.

[couldabeenworse]

If you're confident you used the LFRB, by all means appeal with USPS.  They usually have their own picture of the box somewhere along the line.  But my guess is that raiko is correct, and you actually used the Large Shipping Box by mistake; it looks a lot like the LFRB, but it's big enough that stuff actually fits in it.

[nobody*s_perfect]

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@oldbearvintage wrote:

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 ... I am, however, positive that I used a LFR: I know that no other box I had would fit this heavy lot.....

As noted in the other post, there is a box that is similar to the Large FRB, but deeper.  They both measure 12 by 12 inches, but the Large FRB is only 5.5 inches deep, whereas "Box 07" is 8 inches deep.

[oldbearvintage]

I think you are right! Why on earth would they call it a Large Mailing Box when they also have a large flat rate box? Are they trying to be purposefully deceptive? Thank you so much for your insight. I feel foolish, but at least now I know so I won't do it in the future.

[nobody*s_perfect]

 Yup, when I first  saw that they had added "Large" on that 07 box,  I knew that even experienced sellers would find it misleading.

[cosi-shopper]

bear - so sorry this happened, it is super annoying (and expensive). 
I have nothing helpful to add but I received a $1.00 refund from USPS, the email said I overpaid. I was suspicious but I had entered too many ounces for a label.

[oldbearvintage]

Well, maybe I have one of those on the way to offset my losses! 🙂

[lja440]

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@oldbearvintage wrote:
I think you are right! Why on earth would they call it a Large Mailing Box when they also have a large flat rate box? Are they trying to be purposefully deceptive? Thank you so much for your insight. I feel foolish, but at least now I know so I won't do it in the future.

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People like labels apparently.  They (customers) were calling it the Large Box long before the label change. They call the #4 the cube or the small cube or little cube. It has become even more popular as it can be used with the cubic foot postage (it is .20 cu/ft)