04-14-2024 11:15 AM
Is anyone else having this issue with USPS this month. We have had two that have not been returned to us & this latest one was sent to the mail recovery center. We use 4X6 stick on labels and I tape clear tape across the address. It states that it could not be delivered or returned. This is getting to be an issue. With Ground Advantage it is supposed to have $100 insurance. Every time you try to file for your valued item it kicks back with an error.
We do everything we can to insure good products and good service.
Is anyone else having an issue?
Solved! Go to Best Answer
04-16-2024 12:53 PM
@frecklesfinery88 wrote:So, I received a letter today from the Postal service. My package had been found open and with the label attached. I received a letter as well as the label. But, all contents are gone. I know need to file to try and retrieve my product or file a claim since Ground Advantage has $100. Coverage.
Now the weird part; I wrap my products in tissue paper currently eBay brand tissue paper, tape it and add Thank you stickers. I also tape the package down on the back flap. This is a total mystery.
I still have not received the other return now 10 days later that was a return from USPS.
So, we will see where this leads.
Keep watch, keep tracking.
Have a good night.
The mystery is finding out who at the USPS opened your package and kept what was in it for themselves. That's the total mystery.
I've received a letter in a plastic bag from the USPS, years ago. One of their machines shredded the envelope and the letter inside, but they still delivered it to me inside their own plastic bag with a note from them stating that it had been inadvertently shredded.
I presume your package could have been inadvertently damaged and that caused it to open, but the contents would still be there, even if damaged; and, it would all either be delivered to your buyer with a note about the damage or returned to you with same. I smell a thief.
04-14-2024 11:53 AM
What error do they give for kicking it back? There is a requirement to wait a certain number of days before submitting a claim.
04-14-2024 12:01 PM
A post office employee once told me not to tape across the address, because it makes a flash when the mail equipment tries to read the address, making the address unreadable by the equipment. I always just tape the edges of the label, not covering the address. Don't know if that is what is going on with you.
04-14-2024 12:12 PM
@candd205 wrote:A post office employee once told me not to tape across the address, because it makes a flash when the mail equipment tries to read the address, making the address unreadable by the equipment. I always just tape the edges of the label, not covering the address. Don't know if that is what is going on with you.
This is not true. I tape over every inch of the label, barcode included, and all of my packages get scanned just fine.
04-14-2024 12:16 PM
Way back when some of the hand held scanners were a bit temperamental about reading labels because of the reflections.
Does not seem that is a great problem anymore. Certainly not enough of a problem to cause the item to be ------------"not delivered or returned"
04-14-2024 12:18 PM
I tape over the label but leave a 1/4" portion of the bar code untaped. A carry over of recommendations given by a USPS postmaster when USPS scanners were lower quality than they are today.
04-14-2024 12:22 PM
I never once had any USPS employee tell to never tape over the shipping address . They told me they want it covered to protect it .
04-14-2024 12:41 PM
So far I haven't had any package's shipped to me ,sent to the GA. USPS Mail recovery . I have been asking sellers I buy from if can ship Priority mail ,UPS or FedEx instead of Ground Advantage . I did have a package that did end up in Ga. USPS mail recovery and was located there about 4 months after the INR I filed got refund and seller got the insurance . It just should up. no damage to the shipping label and a letter in the box from USPS.
04-14-2024 12:51 PM
There is one case I can think of where you should NEVER tape over a label - if you are using thermal labels.
Tape will speed up the deterioration of the label, and may make the label unreadable. Worse as the temperature increases.
With the QR codes on the label, I can think of no reason why anything should go to the Mail Recover Center unless the label is truly unreadable.
04-14-2024 01:42 PM
I agree with you. After getting package back , USPS agent at the DC HQ. and the other here in Ca. 6TH district office consumer service. both could not explain why it was sent to GA. recovery USPS and nor the letter stating label not readable ,when it was just fine .
04-14-2024 01:48 PM
I didn't get a reason. I was tracking it, because it hadn't been delivered. I was not notified, and I was the one who found out they did this two days after mailing the package. When I reached out to USPS I was told they will be back with me in 3 to 5 business days. I have already refunded my buyer, as neither of us will be receiving the item. It is very frustrating! The other item was set out to be returned to us on April 6th and we still have not received it.
Beware and watch your tracking.
P.S. They want to raise rates yet again in July! UGH...
04-14-2024 03:09 PM
This past Friday I was on phone With the 6th. district consumer affairs for southern Ca. which handle's The sorting centers and P.O. s in my neck of woods . Discussing the bouncing of my package in the tracking scan's . and why the Package wasn't out of the container when it should have been sent to the PO for delivery.
04-14-2024 08:07 PM
I believe that this may be a result of a human being, in error or deliberately.
This is close to an area where postal employees are upset about changes. And chaos is common.
May not be a predictor of future problems.
04-15-2024 02:37 AM
Hi! Would you mind sharing what response(if any) you got about the packages bouncing? I have a couple coming to me that seem to be stuck between San Fran & Oakland. I hate to bother the sellers about it since it's not their fault, but at the same time I need to watch my "Ebay Guarantee" timer in case they never arrive... Thank you!
04-15-2024 05:24 AM
I am getting a letter from the USPS today. So I will keep you posted as to what it states. But, I watched the P.O. scan it and take it to the back with my other packages. So what happened from there is anyone's guess.