06-20-2017 06:00 AM
I have lost the fight with USPS. They won't reimburse shipping for a package delivered with a large hole in it and the item smashed to pieces. They paid for the item only. I reimbursed my customer the full amount, so I have lost money. I don't know how anyone can be assured of not losing money with them, if they can deliver damaged packages and still keep what they charged. I ship a lot of glassware, so I'm concerned I will be losing a lot of money. I pack very securely, lots of bubble wrap and buffering in the box.
06-20-2017 06:19 AM
Did you have insurance on the item?
File a claim if you did.
You might need to ask buyer to keep the item and all packaging materials in case USPS wants to see them.
06-20-2017 06:28 AM
USPS completed the delivery. You received the service that the postage paid for, so that's not refundable. Surely you can understand that, can't you?
06-20-2017 06:30 AM
USPS's insurance policy will reimburse postage only if the package is lost. This is clearly stated on their site. It is the terms under which you obtained the insurance, so there's no point in expecting reimbursement for the postage whn it wasn't part of the original arrangement.
06-20-2017 06:44 AM
06-20-2017 06:48 AM
The DMM text about insurance coverage used to say that postage would be reimbursed if the package was "lost or completely destroyed." I suspect that USPS got tired of arguing about what constituted "completely destroyed" which is very clear in some cases but not in others. They still reimburse postage for lost packages.
06-20-2017 07:28 AM
It had insurance, the postal service reimbursed for the item only. I sent pictures of the damaged package and item, they won't reimburse the postage. I appealed their decision twice.
06-20-2017 07:29 AM
they didn't do what I paid for, can you understand that? I paid them to deliver an undamaged package.
06-20-2017 07:34 AM - edited 06-20-2017 07:34 AM
You paid them to deliver a package.
Its condition at delivery is covered by insurance.
06-20-2017 09:13 AM
I remember a time when USPS did reimburse postage if the entire contents was totally damaged. Before they changed their website format a ways back here's exactly what USPS said
"Loss or Total Damage
If the insured, registered, or COD article is lost or the entire contents totally damaged, the payment includes an additional amount for the postage (not fee) paid by the sender. Postage for Priority Mail Express is refunded under 604.9.5."
That page is no longer found. Instead it says
ELIGIBLE Items
Please Note: Insured mail must be mailed from a physical Post Office™ location unless purchased online
INELIGIBLE Items
Additional Services
Payment
Things to Keep in Mind When Purchasing Insurance:
06-20-2017 09:51 AM
they didn't do what I paid for, can you understand that? I paid them to deliver an undamaged package.
You have a good argument. Unfortunately, USPS's argument is that insurance doesn't cover postage on damaged items.
You might be able to wrangle a courtesy credit by contacting the USPS Consumer Advocate, but they apparently are not going to cover this any more.
06-20-2017 09:53 AM
06-20-2017 09:53 AM
06-20-2017 09:54 AM