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USPS Not Guaranteed!

Dear eBay,

USPS Priority Mail, though expidited, is not in any way a guaranteed service. It makes you and us look bad when our customers call up USPS to see why a package is delayed or running late, and USPS tells them that priority mail in not guaranteed and laughs at them over the idea that they thought it was.

 

We want to offer USPS as our FREE shipping option. We love that USPS is usually 2-3 days. We just wish you would not count it as guaranteed when it clearly is not.

 

Sincerely,

 

 

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Re: USPS Not Guaranteed!

eBay's new "Guaranteed Delivery" promise is based on some very optimistic assumptions. But as you noted, it's not based on any guarantee from USPS.

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