@robbie31415 wrote:
One thing I neglected to mention is where the packaging is going and that is the Virgin Islands.
Yes, yes I know it takes FOREVER with GA.
Already have the customer hitting me up very concerned. I'm doing my best apologetic responses literally begging them to wait.
Really trying hard to NOT have an INR opened which would mean the customer gets free item and full refund.
So the last actual tracking update was on the 22nd of December. 'In transit'.
Because of the customers concerns I reached out to the USPS . Tracking now shows this. I also talked to the supervisor who closed my concern telling me that it's 'still on the boat and will arrive eventually'.
Anyways eBay told the customer it would arrive on the 23rd of December (Generic Economy) from CA to VI. It's quite unfair that eBay puts such a low expectation for economy ground transport so far away.
kyle@ebaynot trying to pick on you BUT is there anyway we can INCREASE the latest expected delivery for Economy/Standard options to places like VI? eBay is giving unrealistic expectations. You can even go to the USPS site and they will tell you 6 weeks for boat transfer. Pirate ship I believe says about a month for non continental shipments. eBay says NO, 13 business days max.
What should I do? Exclude these locations from my 'free shipping' and require expedited only? Seems like the only way to meet eBay's expectations.
Hey @robbie31415 that's a great suggestion! I can definitely pass along this suggestion for Virgin Islands, along with the other U.S. Protectorates too.
Kyle,
