USPS Employees not happy about doing acceptance scan

[jetrocket11]

I went to a post office yesterday. It was empty which was surprising. I took a package to the clerk and asked for acceptance scan + receipt. She started complaining as if I was asking her to perform brain surgery. I am just asking for a simple task that is part of her job, right? 

She also tried telling me that the tracking number is my proof of acceptance which obviously is false since there is no proof that USPS is in possession until they scan it.

Anyways, she complained but in the end scanned it and gave the receipt but now it has been over 24 hours and the acceptance scan is the only activity. Maybe I'm being paranoid now but could it be that out if anger and spite the usps employee "lost" the package?

[ed8108]

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@jetrocket11 wrote:

I went to a post office yesterday. It was empty which was surprising. I took a package to the clerk and asked for acceptance scan + receipt. She started complaining as if I was asking her to perform brain surgery. I am just asking for a simple task that is part of her job, right? 

She also tried telling me that the tracking number is my proof of acceptance which obviously is false since there is no proof that USPS is in possession until they scan it.

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Not surprising ,having interrupted an employee from having Free time by making a service demand?

The negative attitude you received is hoped will deter you from making similar demands in future, so to avoid an unpleasant interaction.

Sad there are manny Americans that would love to have a job, & willing to put in the effort to do a good job. 

[monster-deals]

An email to the Post Master will clear that up quickly.

I suspect you will be greeted warmly next time you see that employee or they will be mopping toilets.

[ag47silver-us]

I filed a complaint on the website, the postmaster said the site isn't affiliated with USPS, i filed another complaint, there was a new post master the next week.
I've been thinking about filing another complaint since they told me "we don't pick up mail from mail boxes anymore"

[jetrocket11]

I just submitted a complaint online through the USPS site. Not sure what will happen next because I don't think the location I went to even has a dedicated postmaster or supervisor. It's a tiny PO located underground in an office building and open for 3 hours per day only.

The employee who works there definitely needs to be corrected. Besides the acceptance scan issue she also started questioning me about the weight and giving a lecture about using scale. All that because I put 8 oz and the scale read 7.6 oz...what the...

In the end though I just want the 2 packages that I left there to show up at their destinations.

[buyselljack2016]

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@jetrocket11 wrote:

I just submitted a complaint online through the USPS site. Not sure what will happen next because I don't think the location I went to even has a dedicated postmaster or supervisor. It's a tiny PO located underground in an office building and open for 3 hours per day only.

The employee who works there definitely needs to be corrected. Besides the acceptance scan issue she also started questioning me about the weight and giving a lecture about using scale. All that because I put 8 oz and the scale read 7.6 oz...what the...

In the end though I just want the 2 packages that I left there to show up at their destinations.

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Is it a Post Office, or just a contract Postal Station? Postal stations probably do not have actual USPS employees.

That person does not have much of a concept of what their job is or how things work, as we know that you can not put 7.6 ounces on a package weight, and "USPS" employees no longer have any concern about weight on a prepaid label. They are instructed to scan, and send it along. The Postage Verification along the way now does their job of weighing prepaids.

[jetrocket11]

I think it's an official USPS post office. It shows up here:

https://tools.usps.com/go/POLocatorDetailsAction!input.action?radius=20&locationType=po&locationType...

I think the weight lecturing started after the hissy fit about the acceptance scan when she finally gave in. Guess she wanted something else to complain about at that point.

[parkersparrow]

I go to my local post office almost daily. When I first started going some of the workers would give me a hard time about getting my packages scanned. Then one of them told me about printing out a scan form for all of my packages.  I do that most of the time now but sometimes I can't.  I became friendly with everyone there since I go so much, one lady even told me she will only scan them for me.  So I guess it depends on the mood and relationship you have with the employees. 

[jetrocket11]

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@parkersparrow wrote:

I go to my local post office almost daily. When I first started going some of the workers would give me a hard time about getting my packages scanned. Then one of them told me about printing out a scan form for all of my packages.  I do that most of the time now but sometimes I can't.  I became friendly with everyone there since I go so much, one lady even told me she will only scan them for me.  So I guess it depends on the mood and relationship you have with the employees. 

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Exactly. Depends on the mood and the post office employee which is sad. I wouldn't classify the clerks job as complicated and a customer request to scan an item is a basic task. I don't understand why they frequently complain and try to fight this with the customers and it's also sad that unlike with other companies there is no consequences at USPS.

[ms.piercing]

The clerk at the post-office is right.

You are getting a discount on postage printed online simply because you are not using "counter" time.

Your packages are supposed to be dropped off and no receipt is given. Basically you are not supposed to bug the person. Your package will be scanned at the first sorting location.

If you want to have a receipt you need to pay retail rate.

[jetrocket11]

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@ms.piercing wrote:

The clerk at the post-office is right.

You are getting a discount on postage printed online simply because you are not using "counter" time.

Your packages are supposed to be dropped off and no receipt is given. Basically you are not supposed to bug the person. Your package will be scanned at the first sorting location.

If you want to have a receipt you need to pay retail rate.

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Bug the person? It's their job!

How else do you expect proof that the package is in USPS possession? I could print the label, leave it on the counter at PO, the package may disappear and I have absolutely no proof that I even took it to the PO.

[kelber5]

Absolutely.

[lja440]

As a USPS carriers I say your clerk is WRONG. We are to scan each and every package or attached Scan Form upon receipt.

[johnrj1226]

Maybe I'm just lucky but I never  had  our USPS counter folks or mail carrier  give me any flack for dropping off/handing off a prepaid label  package and request an acceptance scan & receipt (carrier  can't do it).  They  just smile and do it and I smile back and always say thank you.  But I have been know to show my appreciation from time to time (aka bribery) with some  chocolate covered pecans, or home made banana nut bread or oat meal cookies (the recipe is on the  inside of the lid from  a Quaker Oats oatmeal box but I add walnuts  - that's how Mom made 'em).

[evry1nositswindy]

I have had similar issues too.   I had a clerk tell me that she didn't want to scan it because she didn't get credit for it...whatever that means.  I invested in a larger mailbox and spoke with my local carrier, who lives about a mile away.  I explained how I have to have an acceptance scan to keep my top rated seller status.  He is very good about scanning every package.  He gets homemade treats in return.  We are both happy!