eBay

step22-51 · ‎12-11-2018

I ordered a rather large item last week. according to tracking it was delivered last Wednesday to my front door.

There are few problems with that. I'm signed up with UPS so I can get updates and leave delivery instructions. My instructions said to deliver to the back gate. The front gate is locked, so there is no way the driver could have delivered to the front door.

This isn't a small item that would be easy for a porch pirate to steal.

UPS told me that since it was a ground delivery they don't have exact gps of the delivery location, and that the driver says he didn't have to enter a gate to drop it at my house.

The seller says he dropshipped from Home Depot and to call them for a replacement. All I asked was that he call UPS and see if putting pressure from both buyer and seller could get them to figure it out and get my package to me.

My neighbors swear they don't have it and it's not something most folks would actually need (it's a large outdoor heater designed to heat unheated construction sites)

Any advice on how to proceed? I know I can't get my my money back, so how to I get UPS to actually take a missing package seriously?

step22-51 · ‎12-11-2018

Oh I forgot to mention that the driver described the house that doesn't exist on my street. I'm not even sure there is a house like he described in town.

terrycanarsky · ‎12-11-2018

You could put a charge-back on your credit card (if used through Paypal), if nothing else. Often a seller will suddenly be able to find information (or item) if deprived of payment.

~M

step22-51 · ‎12-11-2018

Why would I chargeback? The seller held up his end, UPS didnt do their job.

postingid2017 · ‎12-11-2018

@step22-51 - I agree your (fight) is with UPS and not the Seller. I had the same happen to me years back, the driver confused the pkgs as they both were about the same size. I did not realize it until after I dragged up the stairs and kept saying, "dern, this item is super heavy." I called UPS and was instructed to leave it as is, a driver will come and p/u (the next day) and will swap out the pkgs to their rightful owners. Hoping it works out for you.

ed8108 · ‎12-11-2018

UPS likely considers Home Depot or their vendor, as their customer.

You are the seller's customer.

I would suggest that you provide your seller with all the information you posses related to the misdelivery.

Strongly urge your seller to contact UPS and then also contact Home Depot.

Likely there was private or UPS insurance on the item delivery.

fab_finds4u · ‎12-11-2018

You're SOL.

step22-51 · ‎12-11-2018

The seller has told me his hands are tied and that I can call Home Depot or not

The UPS driver admits he might have delivered to a neighboring city.

Home Depot says they will call me back

points13 · ‎12-11-2018

Do you have a common street address. Goggle map it in the near by town. See if the house looks like the one the driver described.

lunalapin1912 · ‎12-11-2018

Your only recourse is a credit/debit card chargeback because the seller is obligated to get the item to you in the condition advertised, or accept the loss.

ed8108 · ‎12-11-2018

You say UPS has informed you they do not have GPS with an exact delivery location.

What location does GPS reveal?

step22-51 · ‎12-12-2018

That it was delivered to Box Elder Street, in a neighboring town, not Elderberry Street in my town.

The seller is now NARU so I don't feel bad doing a chargeback