UPS lost package unable to file a claim because label printed through eBay shipping account ideas?

[my_boston_baked_beans]

 I used eBay to pay for a label to ship via UPS, and the cost of the shipments charged to my eBay invoice 2/18/2021.

UPS  lost the package, and I am unable to open a claim with UPS because the label was a posted against eBay's UPS account not mine.

When attempting to submit a claim as the recipient (as I was told by UPS rep)UPS does not allow me to open a claim due to zero tracking stating the item was never shipped!

I shipped the package at the same time as 3 OTHERS 2/22/2021 all being delivered, but this one has NO tracking updates.

UPS is trying to investigate, but I can not open a claim due to the fact this was posted using eBay's UPS ACCOUNT!

IDEAS?

[frodobagginskennedy]

 soulds like you did not get an original scan for the UPS package.  If you would have had an accepted scan from UPS you would be good to go,  I have filed claims with FEDEX that was printed through e bay.  Your situation as posted has nothing to do with printing the label through e Bay.

[my_boston_baked_beans]

I am going to check with the UPS drop off, but UPS toward me the problem is I used an eBay account to print my label. Therefore, in order to submit a claim I would need that account number or try to file as 3rd party which has not worked.

Ass stated, 4 packages dropped off same time same location all show movement  but this one , hence how could UPS miss 1 in a group of 4??

[frodobagginskennedy]

I had to file a claim for a lost package with FEDEX where I printed the label through e Bay.  It sounds like UPS is trying to get away with not being responsible.  BUT if you did not get that original acceptance scan you are SOL.

[kensgiftshop]

@my_boston_baked_beans 

Go to your shipping labels and open the little menu next to the label, is there an option to file a claim there?

[mickmeymouse]

I'd give it a few days.  I just received number 5 of five packages that were shipped to me on the same day. Got number 4 yesterday, and 1/2/3 the day before. 
And the no tracking updates on late stuff?  That's been going on since the pandemic thing started..throw in a little weather and it's really a mess right now.  More than half of my shipments are getting delivered late. No tracking updates until AFTER the packages are delivered.

[my_boston_baked_beans]

Went to the UPS terminal today 2/25 where we dropped off 2/22/2021 between 1-2pm afternoon. Tried to help and security got involved looking into lost and found. UPS dropped the ball, but without a scan I have to eat the ball for $133.