Shipping

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Feedback flawed

I recently received negative feedback from a buyer who claimed that the received goods were fake . The goods were 100% genuine and could easily have been verified as such by the buyer but he refused to do that, funnily he also refused my offer of ful...

Packages were picked up with no scan 3 weeks ago and still in "pre shipment". What to do?

Hi all, USPS picked up 4 packages of mine several weeks back and while I got an email confirmation of a successful pick-up there has been no activity since. A few days after, I emailed my buyers saying that they had been picked up despite no scan and...

Resolved! Returned item, no refund, can't ask eBay to step in, option not available

Hi guys, So I recently had to return an item that was damaged during shipping or not as described. I contacted the seller, he refused to accept return. So I contacted eBay. They sided with me. They gave me a shipping label and I used it to mail the p...

Seller told me they won't accept return, do I still need to wait to escalate?

The seller has told me they won't accept my return, despite me showing photos of the item being fake. Do I still need to wait to have Ebay step in to help?

Anyone else using Endicia/Dazzle having issues shipping to UK in last few weeks?

I understand there were changes made where the UK is collecting VAT on all goods now from the US. Endicia/Dazzle have updated their interface and now you can't print labels there unless you put in the seller's VAT. However, Ebay collects the VAT on t...

Buyer returned item outside of eBay

A buyer recently mailed back an item in a plain envelope stating that it didn't work. There was no return started and no message from the buyer detailing the issue. Since it's a perishable item and was opened, it can't be resold. What are my options?...

tracking shows USPS delivered 8 Jan- today 21 Jan buyer saids they never received

tracking shows USPS delivered 8 Jan- today 21 Jan buyer saids they never received- what happens now

Managed Payments are the worst

Hello Ebay community... I just want to talk a little about managed payments so far and have a question. Most importantly spreading awareness about managed payments in order for it to eventually be a more sufficient and well oiled machine. I was switc...

Buyer claims items not received, tracking shows FedEx delivered to front door

How can I help the buyer? Is there any way?

How my "shipping from Canada" message is received...

In case anyone doesn't know this part already... I live in Canada, have a shipping address and bank account in New York, and use Chit Chats Express to take my packages to USPS (which is the only way right now anyway, now that the land border is close...

Stolen item

Hi, UPS said delivery was made on 10/19/20 at 6:10pm. I was in and out around that time, live in a single story house, don't have security cameras (yeah, need to get them). Item (a vinyl record) was not anywhere on my porch.How should I handle this, ...

Shipping To Australia

It's been quite a while since I've attempted to ship anything to Australia, due to the Covid virus. I've shipped a few things to Canada, and although relatively slow, didn't seem to have any problems. Anybody have any recent experience with shipping ...

Is the tracking number "hidden" on some sales?

I recently purchased three different items from three different sellers. The first two included a tracking number on my Purchase History, the third did not. I had to open an INR on the third item, and within half an hour I got a message "looks like y...

Resolved! INR and INAD on the same order

I had opened an INR case due to no carrier scans whatsoever by the EDD. USPS 9405511108274899919361The INR case was due to close on the 22nd. The seller finally shipped a couple of days ago and the items arrived today on the 21st. The items turn out ...

Resolved! Shipping fee without having sold anything

I received my invoice and noticed a shipping fee for $14.51, however, I didn't sell anything within the time frame listed (12/16/20 - 1/15/21). I do have two items listed, but have not sold them yet. Why am I being charged this fee?