Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Post Office & eBay Global ship - failure to communicate

Hey Guys, so this story starts out like most sellers' stories would... I list a coin for auction, guy buys it, I mail out the coin via USPS first class (fully insured), the gentleman who bought the coin lives in the U.K so global shipping will handle...

Refund Case Still Pending?

I'm hoping someone can offer some advice with an issue I'm having with a refund. I purchased an item which, once received, was an older model than advertised. I contacted the seller who was a little slow so called eBay who issued a return label. The ...

APPEALING AN INCORRECT DECISION BY EBAY TO REFUND A BUYER - ebay STOLE MY MONEY

I cannot find the actual "form" to file an appeal to an erroneous decision in favor of a buyer against me a seller. Buyer purchased item. Item stated 1 day to ship - then ship via USPS First Class Mail. I delivered to post office the same day of paym...

how would I do a return with the managed payment

I need to refund a buyer but I dont see anything in the new managed payment sectionso how do I do a refund it used to be so much easier with it going into paypal thanks all

Question about a return

So I have a small problem and I am confused. I ordered a video game in like new condition and when I got it I saw the seller hadn't properly padded the envelope and the game case was smashed. The game still worked but since I paid specifically for "l...

Order Confirmation Email not received

Hello, I did not receive an order confirmation email of a rear windshield wiper blade for a Buick Enclave I purchased on 02/19/2021 for $10.83 and was supposed to be here on Wednesday 02/24/2021. My credit card was charged.

when trying to buy postaGE COMPUTER LOCKS UP

WHEN I TRY TO BUY POSTAGE IT VWONT GO THRU, IT JUST KEEPS LOCKED UP, ANYONE HAVING THAT ISSUE?

Resolved! fisrt class postage

I sell a lot of small low-cost items. Listing options in the shipping section offer a First Class postage rate of $1.40, but I can't seem to access it. When I try to select it during the listing, it is allowed, but after listing it that way, I'm char...

Refunded some shipping costs

I refunded part of shipping costs to a buyer on PayPal, will eBay adjust my fees?

lost in the mail

Hello. It appears that an item was lost in transit just before it reached me. I have been waiting a long time and decided to track it. I opened a claim and have communicated with the seller who is sending another that will take a long time. The selle...

EBay is Awesome! Thank so much!!

Thank so information! Fast response! Name Reginald Conner! Just have nice too say ! Hard work! Really EBay “ Y’all Only Have Two Hands One Mind “

Resolved! Attepting to open an item not as described dispute

But all I ever get is the oops, that page is not working. How can I file a dispute without the resolution center?

UPS lost package unable to file a claim because label printed through eBay shipping account ideas?

I used eBay to pay for a label to ship via UPS, and the cost of the shipments charged to my eBay invoice 2/18/2021.UPS lost the package, and I am unable to open a claim with UPS because the label was a posted against eBay's UPS account not mine.When ...

Charged for shipping

I purchased an item from a seller that posted o shipping cost. First off it arrived five days late and when USPS delivered it they said I owed an additional $14.05 for shipping. I paid it after discussion with USPS and they told me they could send it...