08-30-2024 07:56 AM
This is a new one for me. First of all YES Ebay is having problems with printing packing slips. My screen keeps spinning too. I keep a sort of packing slip on hand that has our coupon in it in case this comes up.
Now an item sold that only has a choice of USPS gave me a UPS Surepost label instead of USPS Ground Advantage. I even checked the listing to see what shipping was offered. We only use UPS on large items. Anyone have this happen?
08-30-2024 08:26 AM
Regarding packing slips, that is a known issue and there's an open site wide tech ticket. In the meantime, go to the bulk labels page: https://www.ebay.com/gslblui/bulk
On the top left click "print pick list" - you can use that as a substitute for the packing slip until eBay fixes the problem.
What's the listing number that's presenting a shipping problem @wirkaholic ?
If you advertised USPS and were defaulted to a UPS Ground Saver (Surepost) because it's less expensive, don't select that option. Stick with the service buyer chose at checkout.
If you already purchased the Surepost label you can cancel it and buy a new USPS label.
To void a shipping label purchased through eBay, go to this page, find the order and select Cancel from the Actions drop-down. The void option is available for 28 days.
It takes between 2-4 weeks to receive a refund on an unused, voided label as the carrier wants to make sure the label isn't used. You'll see the refund on your original source of payment (eBay funds, bank, credit card, etc) and the funds will appear in your account without an email notification.
08-30-2024 08:53 AM
I tried every trick in the book for the labels. Not worried about the packing slip. Before I canceled the label I went back in to see what options it would give me when I went to print out a new label. It only offered UPS options. All the USPS options were blocked out so I couldn't even do that. As I said I went to the item I sold, and just to check to make sure it wasn't my mistake, I went to relist it and there was only USPS options. It even says on the order summary that the buyer picked USPS Ground Advantage. So there is a glitch in the system somewhere. I figure Ebay is working on something since a lot of us can't print shipping invoices. Just putting it out there in case someone else has this issue. I look here first when I have issues to make sure it's not just me. Been on Ebay a long time and never seen this happen.
08-30-2024 08:56 AM
@wirkaholic wrote:Before I canceled the label I went back in to see what options it would give me when I went to print out a new label. It only offered UPS options. All the USPS options were blocked out so I couldn't even do that.
That's a horse of a different color @wirkaholic . Problem is most likely buyer's address.
When USPS is grayed out, there are 2 usual reasons:
1. Package weight/dimensions exceed carrier limits
2. There is an issue with the buyer's address, like a missing unit number or similar. You can check the address here: https://tools.usps.com/zip-code-lookup.htm?byaddress
08-30-2024 09:44 AM
Wow! You are correct with #2. I looked over the address and it was run together. I put some space between the address numbers and words and it worked. Was able to print out a normal USPS Ground Advantage label. Never had that happen before. How Ebay's system accepted that address is beyond me. Sorry to waste your time....LOL Even old dogs can learn new tricks... Maybe this will help someone else in the future. Thanks for the help and happy Ebaying everyone.
08-30-2024 09:57 AM - edited 08-30-2024 09:59 AM
@wirkaholic wrote:How Ebay's system accepted that address is beyond me.
Yeah, that's a whole other issue - along with the fact they don't pop up an error message letting you know there's a problem.
Happy this was an easy one to solve @wirkaholic . Have a great weekend.
P.S. The reason you can still select UPS and FedEx is because those carriers will accept the packages, apply address corrections, then hit you with a cost adjustment surcharge for it. With rare exceptions when weight/dim exceed limits - often from a seller's typo - the problem with all USPS services being grayed out is almost always an address problem.