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Tracking says delivered but I haven't shipped it yet

I have two packages that I printed labels for and put in my mailbox for pickup. I just received an email from one of the buyers saying that the tracking shows it has been delivered. How can this be? Its still in my mailbox! When I looked at the tracking on the other package it shows the same thing. DELIVERED! Now that's fast shipping. But what is going on???

Message 1 of 18
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Re: Tracking says delivered but I haven't shipped it yet

I had a buyer go nuts saying it was delivered to me.   The USPS 800 number had  the correct tracking info but could not fix it on line. 

Message 16 of 18
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Re: Tracking says delivered but I haven't shipped it yet


@1spoiledog wrote:

The packages are gone. I checked the tracking again and its still the same. I have no idea where this information about the label came from. I was sleeping at 2:54 am. Where they got those times is unknown to me.  I didn't print the label until 9:30 or so.  The mailman didn't go until 2:30 or later.


Okay, it appears that your local PO doesn't have the correct time zone set on its scanning devices. Ordinarily I would expect to see the wrong times be 5 hours ahead of your Pennsylvania location (i.e. shown as Greenwich Mean Time without the correct 5-hour offset backup to Eastern time), although in your case it looks like the actual times are apparently 5 hours later (e.g. Shipping Label created at 9:54 a.m. rather than 4:54 a.m., and the carrier pickup with wrong Delivery scan at 2:44 p.m. rather than 9:44 a.m.). It looks like someone setting up the devices may have counted their timezone offset forward by 5 hours instead of backward by the same amount, as it should be.

 

Regardless of the times shown on those scans, remember that tracking follows the package; it does not guide it, so none of this mess will actually delay your package, and the original Estimated Dates of Delivery will still apply. I checked the USPS website again a few minutes ago and it's not showing anything newer yet, but assure your buyer(s) that it's just a scanner error, and the package should still arrive on time.

Message 17 of 18
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Re: Tracking says delivered but I haven't shipped it yet

The tracking said it was delivered before it was ever scanned by the post office. Within a short time of printing the label the buyer wanted to know why it said delivered. I went to the post office today and they printed out a tracking sheet on it and it shows it is in the system and on its way to the buyer. They could not change what it says on my tracking that I see. Hopefully it will make it to the buyer even though I'll have no proof that it made it.  Thanks everyone for trying to help!

Message 18 of 18
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