02-04-2019 08:30 PM
Bought an iPhone XS Max from a seller (0 feedback - red flag 1), which I thought I got outbid on but apparently the seller cancelled the bids ahead of mine and closed the auction early (red flag 2). Tracking number sent after a week and then said delivered. Which is odd because I was home at the time and nobody came to get my signature. So I followed up. My mail carrier had no such package requiring signature confirmation. I went to the proof of delivery on the USPS site. It stated my address as the destination but then it was signed by some lady with clearly different name and the written address is illegible. So I went to the post office. They gave me a printout showing the destination was my street address, yet the carrier route assigned to the delivery was not my carrier, as well as the payment and weight details (it was a Flat Rate envelope weighing 0 pounds 0 ounces - Red Flag 3). Then they looked up the GPS for the scan. It was sent to a local restaurant blocks away with the same zip code and last 4 digits. That different carrier confirmed over the phone that a flat envelope was delivered to the location. So I provided these information, the proof of delivery with the wrong name, the GPS information given to me by USPS showing it was not my house that the signature scan was taken at, and the USPS Intranet Tracking record showing different carrier route and the weight of the package. eBay still closed my case in favor of the seller because the destination address was correct and it was delivered, claiming their "expert" said it was delivered to my address despite the USPS supervisor and all documentation saying otherwise. What can I do?
Solved! Go to Best Answer
02-18-2019 02:35 PM
Finally, a PayPal rep was able to put the pieces together from my evidence over the online chat. He saw the GPS tracking, the signature that was not mine, the fact that the carrier route delivering the envelope was not my route, the fact that the item was a flat rate envelope that could not possibly be a new iPhone in sealed box, the photo scan of the actual label given to me by USPS as well as their supervisor's affidavit, and he even figured out the seller's return address was fake. Got my refund.
02-18-2019 04:22 PM - edited 02-18-2019 04:26 PM
I wonder why no one from ebay could figure this out....
02-18-2019 04:26 PM
Sure, but your buyer kept their refund.
02-18-2019 04:29 PM
Why is insurance going to pay for an item that was delivered to an address. It was delivered to the address that was written. Also going to the restaurant is useless because the envelop did NOT contain what the bidder bought.
Call ebay again. Go to the ebay Facebook page and explain your problem. Go ahead and give that seller a negative too . Write something like SELLER SENT EMPTY ENVELOP TO SOMEBODY ELSE IN MY NEIGHBORHOOD.
02-18-2019 04:30 PM
I'm the buyer......
02-18-2019 04:35 PM
oK, YOU GOt the refund. Can you post the negative so that others can avoid that buyer? Also I am going to email you privately. Please read it . I don't want to write here because I know that I am going to tick off ebay.
02-18-2019 04:36 PM
oK, YOU GOt the refund. Can you post the negative so that others can avoid that buyer? SEND AN EMPTY ENVELOP. SELLER IS A SCAMMER. AVOID.
DO NOT MENTION EBAY OR PAYPAL REFUND becaues then the negative is removed.
02-18-2019 04:41 PM
Good to hear!!! I've been following your case and kept hoping you got a good Paypal Rep..you did..hopefully this seller will be investigated by Ebay and shut-down for good..
Glad you got your money..Really am..lol..
02-18-2019 04:55 PM
Thanks! Yeah, I don't know if eBay or PayPal will, but USPS and the police will be since I've filed with them. I doubt much will happen since this is a 0 feedback seller who will just pop-up again with another account.
02-18-2019 04:56 PM
I'll leave negative feedback but I doubt it'll do much. The scammer will just shutter his 0 feedback account and make another one. Until eBay starts getting wise and accepts GPS tracking results, this will just continue sadly.
02-18-2019 04:58 PM
Exactly, no return required.
02-18-2019 05:00 PM
Since eBay closed the case on you, you might find you cannot leave feedback.
02-18-2019 05:12 PM
You would think eBay would close the account but remember: eBay wouldnt listen to the buyer and failed to see the scam, Ebay, told the buyer to open a paypal case and even instructed them how to do so.... without mentioning that an opening a case would void any help. And then ebay came in on the thread and shamed the buyer.
eBay should recognize that they are allowing a scam to take place on their site and they take action to prevent it.