Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Refund Not In Account

I followed all of the steps in order to get a refund on some items that were not as described. I was informed via email that I had received my refund, checked my bank account and the money was not there. Got on Ebay, checked the Return Details and it...

Resolved! Customer Return

1 : buyer opened return with reason (item is defective)2 : i requested from buyer more info on return and pictures (nothing was provided by buyer)3 : i received the item from customer ( item is used but not defective)3 : i call ebay and was suggested...

Buyer wants a Return on Item listed as Parts/Not Working because they don't work?

We sold an item that was listed as Parts/Repair in the title and listing and as Parts/Not Working under Condition. The buyer submits a return request because they're not working... We have a no return policy and to us this amounts to nothing more tha...

the seller send my item to the wrong address

Hello, need help, i bought an solid state ssd 500gb,so the seller send the item to the wrong address with the tracking number and somebody else took the item, now i can,t get the refund because the resolution centre( i don't know exactly who must sol...

Losing my Top Rated Seller Status due to Ebays Policy I can't Offer Free Returns

I have been a seller on ebay for 15 years, and a top rated seller since the program began. I don't agree with the free return policy, but I was willing to give it a try so as not to lose my top rated seller status and get lowered in search. Today I c...

Resolved! Difficult Buyer

Hello I sold a pair of authentic Gucci sunglasses to a buyer in the United States and sent them away from overseas. The buyer then raised a ticket stating the item hadn't been delivered. The tracking stated it was. Ebay closed the ticket and released...

Resolved! USPS dimensional weight changing in June notice from eBay.

The text makes reference to USPS dimensional charges and says "will implement Dimensional Weight (DIM) weight pricing as of June 23, 2019. " But having they been doing that all along? Or are these just a change in the RATE not a change in policy?

Seller wants my PayPal Account...

To clarify: This is a INAD case on a bad EMEI Phone. - Seller didn’t formally respond to the return request so I had to escalate to Ebay. - Ebay then send me a message saying that the case was in my favor and they would ask the seller to send a retur...

Return issues

24/05/2019 I come here to leave my message since Ebay has stopped responding to my emails sent consecutively. This case To me it is a shame, I alerted from the beginning that the buyer was in bad faith, after the case opened for the return of the ite...

Buyer Return issue

I sold a nice VCR that I personally owned with very little use. It was in pristine working and looking condition. I packed it with the incredible care and took pictures of it packed. It came with the remote and the original manual. The buyer says it ...

paquete no recibido

good day people ... I present to you my case without solution eBay amnd me to PayPal I need to ask for the return of a package I bought in November and I never received the shipment made by DHL. the package was retained in customs because dhl declare...

Filing a FedEx Claim

Has any seller successfully received an insurance claim from a broken item, when filing a FedEx claim online? Item was shipped thru FedEx Ground, thru eBay's shipping labels- so it shows eBay as the shipper. It is my understanding that eBay will refu...

Can I drop off at buyer's house with their permission?

Hi there-Just sold an item that the buyer is literally 3 blocks away..Can I contact the buyer and confirm it is OK to drop off at her house?Saves me $7 in shipping

buyer requests refund refund issued and they keep item ignoreing all emails

Resolved! Can anyone post Stamps.com Priority Flat Rate & Legal Flat Rate Envelopes rates for me?

Hello I am debating about going to stamps.com My rates-Priority flat rate envelope- $6.75Priority flat rate legal envelope- $7.04 I also use first class, mostly 13+ ounces and pay about $5.50 so if you happened to have that price, that would be great...