Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

No refund no item

Does anyone have tips as to what I can do? ebay has rejected my refund appeal twice, and the item has not arrived. They based this on the fact that I had gotten a tracking number but «failed to pick it up in time» (the package that is). Even though o...

Ignored by seller who sold defective laptop battery

Bought laptop battery listed for DV3510nr from portportal that wouldn't charge and gave me a run around until they stopped replying. First time I have ever had such poor treatment

eBay shipping quote way low

Can anyone tell me how eBay may be determining USPS postage for an item? I just sold and shipped an "oversize" item (4 lbs, but in a box 50 in x 5 in x 5 in). eBay determined the shipping cost as $22.05. However, USPS lists this as $60.40 to the same...

Resolved! Handling time question

If I offer one day handling time and someone buys an item on Monday, do I have to ship on Tuesday or do I have until Wednesday. I mainly have this question about items that sell at 11 PM on Monday...do I have until Wednesday to ship or do I have to s...

Resolved! Seller may not have time to deliver before estimated delivery time

1. Placed an order on February 26, 8 AM /all dates by seller's location time/2. Chosen Expedited shipping with Estimated delivery by March 1 /including handling time + mailing period/, where standard shipping estimated as by March 4.3. Summary page s...

Resolved! Buyer wants to return an item they believe to be not genuine. I do not know the procedure for this.

I sold an item to someone who just wrote to me and said they believe it is not authentic/genuine (it's the "Vintage Nauga." I don't offer returns but, for the sake of goodwill, etc., I am happy to take it back (it is a family piece and I know it is a...

Tired of receiving broken china.

Is there anything I can do to get sellers to package better? I order a lot of china and porcelain (teapots, cups/saucers, etc) and frequently order more than one item to save on shipping cost. So many boxes have broken items! I can almost always pinp...

refund not credited

My refund is not credited on my account

Refund to Buyer Processed as Echeck through Paypal

I've logged in way too much time trying to get an answer to my question from Paypal. My question is this: Why---since my bank account is linked to my Paypal account for backup funding & always instantly pulls the money from my bank account if my Payp...

Buyer requests return. I accept no problem. Buyer never ships item. Next?

Havent had one of these in quite some time. Years ago it was simple. If the buyer never sent the return back you simply clicked a button and the case closed and seller was considered clear. In todays ebay, when I go to this specific returns page, loo...

The seller refunded 0 to my original payment method.

eBay forcefully accepted that the refund went through (it hasn’t) even though I was giving the option to select that it has. Now I’m wondering how to make eBay step in and actually for me to receive the money since I was told about the option but was...

Does buyer or seller open refund request when buyer messages seller of damage?

Buyer has messaged me, the Seller, that item was damaged in shipping, and has sent photos. I am willing to give refund but need help on process. Should I ask Buyer to open a refund request or is there a better way that would hurt me, the Seller, less...

Resolved! Ebay's fee on shipping rant

So I get it, if you do not like it, don't use eBay. Here is what I think when I look at eBay's fees. First, eBay final value fee. Fair enough. Then the PayPal fees... greedy since it is the same company that tried to charge you separately, twice. How...

eBay - How About Parsing Customer's Addresses - Long Overdue

eBay claims it wants as few problems with purchases as possible and frowns on any communication between the buyer and seller that might slow that process down yet I fail to understand why eBay has not fixed, after many years, issues with properly par...

I returned an item and received a refund but EBAY returned the item back to me

After finding that the item that was described as "in good working condition" I found that it was DOA and would not work. So, I started the return process, was told by ebay to return the item, I printed the label put it back into the boxes and sent t...