They tried, but it wasn't fair to me.

[sellaholic.2012]

Dear Ebay
eBay case ID 5193460372 by March 6 - SR# 1-201046136556

She opened the case on February 25, 2019
Products sent to her on March 1 ,2019

You will decide that I have to pay for the return shipping.
Just because customers change their minds, don't want the product anymore, it's not correct.

I welcome the return But customers have to pay for the delivery themselves, this is the right thing.

Customers claim that they used the same product and irritated
But not from my product because she hasn't used it yet, she told me
She just wants to return the product. Without having to pay money, customers tell me

She chose to request a return using the reason that the product does not match the description.
(I explained all the products already) that claim this for your own benefit not having to pay for the return shipping.
Which she hopes that I will not have to pay as well?

And told me that other sellers from Thailand pay back to her without having to give it back. It's easier because the return fee is expensive, which she won't pay !!!

I know that you can see what is real and what is not true. But why must force me to pay it to her

Why don't you enforce the right rules for this customer?
Why is it compulsory for someone who has been doing sales rules like me?
I inform you that she uses your ebay channel for her own benefit (client). Why don't you listen to me ?????
ebay told me that he knew it wasn't fair for me? But why do I still have to pay?
And she only threatened me to leave that product if I didn't pay

I paid $ 5usd for the return fee as you suggested, but it seems that the customer will not pay the rest. (You suggest paying half)

I am your customer.
Is there anyone who can help me on ebay? For this

do not want
They tried, but it wasn't fair to me.

Actually, I don't have to pay at all.
Customers do not have a complete cycle of orders, do not read where the product comes from and in the order process, it is clearly stated.
. Customers can return products in many ways. May choose whether he changes his mind if he does not want it the item and accepts the delivery fee himself
. But choose to report that the product is not in the description so as to avoid paying shipping costs.

EBay recommends paying half.
I agreed to pay $ 5usd. ($5 usa and$4 usd fee paypal!!!) It's equal to what I sent the first time. I have paid already, and if they have to pay extra, she must be paid for itself.

EBay, you have to talk to this customer that you should be responsible for what you do. Please do not throw the liability. Because i'm not wrong
Don't threaten me about throwing it into the trash.

I have enough kindness.
Do not hurt your feelings more than this.

[bonjourami]

 If you dont respond by March 6, Ebay will close the case, refund her fully, and she will keep the lipsticks, and you will receive a serious defect on your account for not resolving the matter with the buyer.

[castlemagicmemories]

OP, I'm really sorry for what you have experienced, but this is a Discussion Board.  We are members like you.  Sorry but we cannot help you.

[sellaholic.2012]

Thank you for your advice
I still understand it easily, but eBay doesn't try to listen to me.

[robot-hands]

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@sellaholic.2012 wrote:

eBay doesn't try to listen to me.

---

Yes, ebay has gotten so big they do not have to try at all anymore.

[myboardid]

eBay REQUIRES that you accept a return, pay for the return shipping, and refund the buyer's full payment when a return is created for Item Not As Described.

The buyer doesn't have to tell the truth, and they often lie about the condition so that they don't have to pay return shipping.  IT DOES NOT MATTER if they are lying, you HAVE TO do this, or you can refund and let them keep the items. 

[no_zero369]

---

@sellaholic.2012 wrote:

Dear Ebay
eBay case ID 5193460372 by March 6 - SR# 1-201046136556

She opened the case on February 25, 2019
Products sent to her on March 1 ,2019

You will decide that I have to pay for the return shipping.
Just because customers change their minds, don't want the product anymore, it's not correct.

I welcome the return But customers have to pay for the delivery themselves, this is the right thing.

Customers claim that they used the same product and irritated
But not from my product because she hasn't used it yet, she told me
She just wants to return the product. Without having to pay money, customers tell me

She chose to request a return using the reason that the product does not match the description.
(I explained all the products already) that claim this for your own benefit not having to pay for the return shipping.
Which she hopes that I will not have to pay as well?

And told me that other sellers from Thailand pay back to her without having to give it back. It's easier because the return fee is expensive, which she won't pay !!!

I know that you can see what is real and what is not true. But why must force me to pay it to her

Why don't you enforce the right rules for this customer?

eBay IS enforcing the rules for that customer, have you read and studied "the rules" you agreed to abide by when you signed up to sell here?  I'm just saying..

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

https://www.ebay.com/help/selling/managing-returns-refunds/manage-returns-missing-items-refunds-sell...

Why is it compulsory for someone who has been doing sales rules like me?
I inform you that she uses your ebay channel for her own benefit (client). Why don't you listen to me ?????
ebay told me that he knew it wasn't fair for me? But why do I still have to pay?
And she only threatened me to leave that product if I didn't pay

I paid $ 5usd for the return fee as you suggested, but it seems that the customer will not pay the rest. (You suggest paying half)

I am your customer.
Is there anyone who can help me on ebay? For this

do not want
They tried, but it wasn't fair to me.

Actually, I don't have to pay at all.
Customers do not have a complete cycle of orders, do not read where the product comes from and in the order process, it is clearly stated.
. Customers can return products in many ways. May choose whether he changes his mind if he does not want it the item and accepts the delivery fee himself
. But choose to report that the product is not in the description so as to avoid paying shipping costs.

EBay recommends paying half.
I agreed to pay $ 5usd. ($5 usa and$4 usd fee paypal!!!) It's equal to what I sent the first time. I have paid already, and if they have to pay extra, she must be paid for itself.

EBay, you have to talk to this customer that you should be responsible for what you do. Please do not throw the liability. Because i'm not wrong
Don't threaten me about throwing it into the trash.

I have enough kindness.
Do not hurt your feelings more than this.

---