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The problem with the purchase and how to return your payment.

Hello everyone! I ran into a problem in which I do not know what to do. I bought a promo code from Ebay for the Razer mouse. The seller indicated that the code works only for Razer Cyprus, but delivery is available for all European countries. My friend lives in England, so I decided to send it to him. The code worked, but after 24 hours the order was canceled. I wrote in support, where they replied that their system did this for security reasons and that the code is no longer valid. I wrote this to the seller, but he says that I will solve this problem directly with Razer. I gave him my email address and her password so that he could solve it. So only he knows the origin of this promo code. As a result, he still did nothing and asks me to solve it myself.
In the description of this promotional code, it was written: that if there are problems with the code, the seller promises to replace it. Which he also refused to do. Where do I complain? to solve it. thank

Message 1 of 6
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The problem with the purchase and how to return your payment.

File an "Item Not Received" claim with eBay.

Message 2 of 6
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The problem with the purchase and how to return your payment.

File a return claim.

Message 3 of 6
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The problem with the purchase and how to return your payment.

Go to purchase history, find the item, and click “return this item” and then give reason for the return and send the request. 

Message 4 of 6
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The problem with the purchase and how to return your payment.

The problem is that the goods are received. And in the case of a return, I won’t take up how to process it for dispatch, since the code was received through the ebay message

Message 5 of 6
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The problem with the purchase and how to return your payment.

Does not matter. Did he provide tracking # and ship the code to you (ebay messages delivery has no seller protection) If not, item not received works 99% of the time.
Message 6 of 6
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