The item I ordered since May 05 not arrive

[650bambino]

Dear Ebay,

I have ordered the item on May05,2020 and it should've arrive in May 15,2020, but it still hasn't arrive.

I have contacted with Ebay on May 17,2020 ask for help also called Ebay on 5/29/20. He said  will reopen this case ,I have to wait from 48 to 72 hours to get a answer.  But  I am waited until 6/08/20 and talk and she said the same, need to wait from 48 to 72 hours. And today is 06/17/20 my case is still not result yet.

Can you please help refund my money.

Best regarrds,
650bambino

[simba6]

You need to click the help and contact link at bottom of page and explain it to a rep.

[redlmc]

I would file an insurance claim with USPS if that is how the item was shipped.  I sold an item; shipped 5/27/2020; once it got to the USPS distribution center in northern Texas, the tracking stopped.  That was 6/5/2020.  I sent the buyer another item and filed an insurance claim; USPS paid the claim.

[soh.maryl]

You had 30 days past the estimated delivery date of 05/15/20 to open an item not received case.

That deadline has expired.

If you paid with Paypal, you need to open an item not received case there, then return to it in 7 days and ask Paypal to step in.

How about acquainting yourself with the Money Back Guarantee for buyers so that you don't have to go through this again?

We are a very large group of fellow eBayers who volunteer our time here to answer questions.

We have no way to get you a refund  eBay offered a Money Back Guarantee which you failed to use.

Please do as suggested above and open a case with Paypal.