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The buyer is trying to return different item but eBay sided with scammer.

This buyer bought this iPad Pro 12.9 1st Gen from me on 0423, and right after he received it he claimed that he received wrong color of this one. So I ask him to send front and back picture of my screen, here is what he sent to me. The first picture I m uploading is the original picture the buyer sent to me. And the second picture is the one we actually carry. We are Nasteck Mobile Parts located at LA/Houston/Miami, Asyou all can see on the picture 2. All of our product should contain our COMPANY STICKER & MANUFACTURE STAMP. Now let's go back to the first picture the buyer sent to me, first of all, it has some other company's sticker on there. Second of all, it does not have neither our companies' sticker nor our manufacture stamp. If you compare picture 1 and 2, you will clearly see that that's totally two different item. On the video I m uploading right now, that's the security camera of our company, you can also see that on that day, when our staff is preparing the ipad, it is black not WHITE!!!on the 4th picture is our sales report on that day, as you all can see, we only sold 1 iPad Pro LCD on that day, and that's the one we will never send white one, and we don't even have white one here in stock!!!! For all the iPad pro we got it from our partnership vender, and the receive from them shows black also!!!   However, when I tried to provide all these evidence to eBay, the people on the phone just don't listen to anything. The people Robert with case ID 1-157613991627 just told me on the phone, he don't care nothing about what I said, they just want to have the buyer return the item, and then I can appeal after. When I ask if eBay will refund the buyer immediately he said YES, EBAY WILL REFUND THE BUYER IMMEDIATELY WHEN BUYER RETURNED HIS TRASH TO ME AND TRACKING SHOWS DELIVERED. And I ask them if you refund the money immediately how can I get my money back? This Robert told me he's not telling me if I can get my money back or not, he is just telling me eBay will refund the buyer immediately when tracking shows delivered. what a joke!!! 
 
Im so **bleep** off right now and I will for sure put eBay, the scammer, and this Robert to court . Any advise will be appreciated. If  you have experience please tell me what to do next. Thank you so much.
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The buyer is trying to return different item but eBay sided with scammer.

And maybe just hearing the words... FBI online fraud- might be enough. They might begin envisioning men in black arriving on their doorsteps to search the place.
The thought of it just wouldn't be worth it anymore.
Message 16 of 17
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The buyer is trying to return different item but eBay sided with scammer.

LYNS..

 

You said when this happened  to you,   were told to file a Police Report.   But you did not say whether that did any good?   Did you get your  money back?  From what  I have heard--the Police are not able to get yourt money back.  Nor can they take any action against the scammer.  Smiley Sad

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