The buyer is trying to return different item but eBay sided with scammer.

[nasteckmobilepartswholesaler]

This buyer bought this iPad Pro 12.9 1st Gen from me on 0423, and right after he received it he claimed that he received wrong color of this one. So I ask him to send front and back picture of my screen, here is what he sent to me. The first picture I m uploading is the original picture the buyer sent to me. And the second picture is the one we actually carry. We are Nasteck Mobile Parts located at LA/Houston/Miami, Asyou all can see on the picture 2. All of our product should contain our COMPANY STICKER & MANUFACTURE STAMP. Now let's go back to the first picture the buyer sent to me, first of all, it has some other company's sticker on there. Second of all, it does not have neither our companies' sticker nor our manufacture stamp. If you compare picture 1 and 2, you will clearly see that that's totally two different item. On the video I m uploading right now, that's the security camera of our company, you can also see that on that day, when our staff is preparing the ipad, it is black not WHITE!!!on the 4th picture is our sales report on that day, as you all can see, we only sold 1 iPad Pro LCD on that day, and that's the one we will never send white one, and we don't even have white one here in stock!!!! For all the iPad pro we got it from our partnership vender, and the receive from them shows black also!!!   However, when I tried to provide all these evidence to eBay, the people on the phone just don't listen to anything. The people Robert with case ID 1-157613991627 just told me on the phone, he don't care nothing about what I said, they just want to have the buyer return the item, and then I can appeal after. When I ask if eBay will refund the buyer immediately he said YES, EBAY WILL REFUND THE BUYER IMMEDIATELY WHEN BUYER RETURNED HIS TRASH TO ME AND TRACKING SHOWS DELIVERED. And I ask them if you refund the money immediately how can I get my money back? This Robert told me he's not telling me if I can get my money back or not, he is just telling me eBay will refund the buyer immediately when tracking shows delivered. what a joke!!! 

Im so **bleep** off right now and I will for sure put eBay, the scammer, and this Robert to court . Any advise will be appreciated. If  you have experience please tell me what to do next. Thank you so much.

[missjen831]

Your pictures and video don't prove what the buyer received.

[nasteckmobilepartswholesaler]

we sent black one but the buyer says he received white one.

1. The first picture is what buyer received. The second picture is what we sent to him, could you please let me if that's the same one?

2. We don't stock inventory for this specific product, all the iPad pro we got from our local partner vendor, and we have told this to police.

3. on that day we only sold 1 iPad Pro, you can see it clearly on our sales report

4.on that day we purchase the ipad pro from our vendor, and the receipt we got shows black too

5.security camera records that the one we got on that day is black. 

6. our daily sales is $40000, if we simply sent a wrong one, what's the point for me to fight for it? I will just give the buyer return shipping to have him send it back. Why would I risk my store review to fight the buyer????

[jadon_2883]

If you make that much in a day why are you with the return?Just accept that bad returns are a cost of doing business.

[nasteckmobilepartswholesaler]

sales $40000 a day does not mean I make $40000 profit a day. the screen is worth $300, and also if you let this happen to you once, it will continue happening. Whatever it cost, I have to fight for it.

[theseeker_jamrock]

1. You have no Seller Protection with Ebay

2. Ebay Puts Buyers Money back Guaranteed on your listing. Says nothing about Sellers Protection or warnings against buyer Fraud

3. Ebay will tell you they are just the middle man and they don't see the actual product. That means the are the Middle man for the Seller but the Attorney for the Buyers

4. Calling Customer service will not help you unless you are a Buyer or you are a seller who as questions about your account

5. Ebay Hides the Buyers buying record from sellers leaving us open to attack from every scammer on ebay. All you can leave for a buyer is a Positive feedback.

6.Don't leave automatic Feedback for buyers it throws of other sellers who look at them

I would suggest you make a video recording of you opening the item of the package you receive make a youtube video of it you can either get the media involved that will bring attention to the situation you can also use that info that you have to file mail Fraud. If Ebay will not protect you then you will have to protect yourself tell the buyer exactly what eveidence you have and what you will do when the package arrives and he must send the item back exactly as you sent it to him.

[nasteckmobilepartswholesaler]

Thank you so much for your advise, I really appreciated. And I am planning to record it when I receive his return package.

[garmentvarmint2004]

NAST..

I am   sorry to  tell  you this--but  Ebay will pay  NO ATTENTION to  any of  your pictures--the other evidence  that  you have---  because there is no way for  you to prove what   the  buyer  actually RECEIVED.   

Ebay finds in the favor of the Buyer  in 90

I am sorry to tell  you this but Ebay will   probably pay NO ATTENTION to   your pictures  or any  of your other evidence---because there is  no way  for you  to prove what the Buyer actually RECEIVED.

Because of this Ebay will  find in favor iof the buyer 90%  of the time. 

5

[vintagemoth12]

With all of your documentation, I believe it is worth fighting for. The cameras, sales reports etc are good hard evidence. The sticker is another piece of good evidence. It adds up to swinging in your favor. Have you told the buyer all of this evidence you have and that you will use it to file a police report? That might at least make them sit up and take notice. 

Tell them if you get it back you won't file.

[garmentvarmint2004]

NAST..

This buyer is pulling a  Scam  on you--that I have seen  happen  to MANY other sellers in the past!  As far as I can tell--Ebay has never brought any of these Scammers to justice.

[a1robotrepair]

If you have the serial numbers...Apple numbers, you have an excellent case. Someone's going to use that iPad. It can be traced. You should report it to the police in the area it was purchased. If they are scammers, they'll be caught, someone from the shipper, they'll be caught and fired.

[garmentvarmint2004]

NAST..

The only thing I have heard  of  that  could possibly get you your money back is  by filing a Claim with the  Small Business Court.  But I think you have to go to the  State  that the Buyer lives in--in  order to  get a judge to look at all  your evidence.   

That does not seem viable to me.  Does it to you?

[garmentvarmint2004]

ALRO..

Go to the Police?Ah--if only that would result in a  refund.   Sure wish it were that easy.

[theposhmermaids]

I would check with your local police department about who has juristiction.  When I was a victim of ebay fraud, I called the PD where the scammer lived and was told to contact my own PD because I was the victim.  Maybe this would apply to you, too. 

If you shipped through USPS, would it consitiute mail fraud, which is a felony?

[carlmarxx]

You will need to file  with the FBI Online fraud ,Also file with the postal inspectors office also.