eBay

kri_9217 · ‎08-17-2019

Buyer bought 3 items from me, listed as imperfect, then decided later that he didn't want them after they were packed and ready to go. I ship fast. They are new never used, still in original packaging. Buyer said in ebay messages that he would file a return if he got them, and if he opened them and found the inside was damaged.

Return opened. on the return notes stated he wanted to cancel. Called ebay. Ebay said that since the return was listed as "arrived damaged" that I must accept, regardless of their previous messages. That ebay reason was automatically going to trigger a return and me paying for everything.

Saw on ebay help pages that I could ask ebay to step in after 3 business days. Ebay rep said I could do that but they recommended I accept the return. A little backtracking there.

Would I win this if I asked ebay to step in after 3 days?

kri_9217 · ‎08-17-2019

I do want to point out that I did what I was told on a return 6 months ago, buyer didn't send everything back, I said so and was still screwed by ebay. Had to pay for everything and got no resalable item back.

kensgiftshop · ‎08-17-2019

@kri_9217 wrote:

Would I win this if I asked ebay to step in after 3 days?

No.

If you wait and ask Ebay to step in, they could refund buyer from your Pay Pal and let buyer keep the items, then give you a defect for not taking care of the return yourself.

You would be better to just accept the return and get the items back, then appeal the case.

Have a great day.

kensgiftshop · ‎08-17-2019

@kri_9217 wrote:
I do want to point out that I did what I was told on a return 6 months ago, buyer didn't send everything back, I said so and was still screwed by ebay. Had to pay for everything and got no resalable item back.

Ebay never see's what the seller sends the buyer, or what the buyer receives or what buyer sends back and 99% of the time, they side with buyer, no matter how bad the seller gets screwed.

Have a great day.

mr_lincoln · ‎08-17-2019

@kri_9217 For the most part Sellers need to leave eBay out of all the equations, their middle name is Buyer in case you didn't know. Anyway, if you view yourself as a retail store and some one wants to return something they can. A "no returns" policy really doesn't exist and in the world of return claims everything is fair game. We've had bogus returns too, I think most Sellers have or will if they sell long enough. The path of least resistance is to accept the return and get the items out of the buyer's hands. Accept whatever loss goes along with the transaction and move on.

Regards,
Mr. Lincoln - Community Mentor

kri_9217 · ‎08-17-2019

Did that before, which was what exactly ebay said, and still the appeal was automatically closed. Too bad so sad they said

myboardid · ‎08-17-2019

@kri_9217 wrote:
Did that before, which was what exactly ebay said, and still the appeal was automatically closed. Too bad so sad they said

And the same thing will happen again. They WILL side with the buyer, no matter what you do. If you accept the return, it will cause you the least amount of pain. If you deny the return, eBay will 1) give the buyer a full refund without them having to return the items, AND 2) Give you a HUGE defect, a couple of which will cause them to cancel your selling account permanently.

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Successful and experienced seller since 1997, over 70,000 feedback, boardie since the boards were begun.

kri_9217 · ‎08-18-2019

I will get a defect no matter what. On the return I accepted last time, I accepted the return, he didnt' send me everything back and appealed the case, lost and got a defect.

fern*wood · ‎08-18-2019

@kri_9217 wrote:
I will get a defect no matter what. On the return I accepted last time, I accepted the return, he didnt' send me everything back and appealed the case, lost and got a defect.

The process seems to change all the time, but I've never appealed a SNAD. I got a defect once when ebay escalated a case before I had a chance to accept the return (I asked them a question and bam he hit escalate). I thought that defects were off the table, though, once we accepted the return. So you are saying you still got an unresolved by seller defect just because of the appeal?

kri_9217 · ‎08-18-2019

Yes that is correct. I lost the appeal and got a defect based on "closed case without seller resolution". Even though I accepted the return per ebay instruction and looked at it and reported it to them. So therefore I get a defect no matter what, I lose period.

7606dennis · ‎08-18-2019

Afraid I need some clarification regarding the issue. Have you already shipped or are the items merely packaged and awaiting shipment? If the buyer has already stated that he would return them if they were sent, I'd probably simply cancel the transaction as he requested and put him on my BBL. Is there some reason why this would not work in this situation?

Frankly, there is no real reason to ship and force the buyer to return that I can see. Yes, it is annoying but far less than dealing with an eBay case.

"It is an intelligent man that is aware of his own ignorance."

hurryagain · ‎08-18-2019

It's an unfortunate common thread here that the big fat chance is that the buyer is going to win this so like all of the other advise goes, mine is unfortunately the same - accept his return so that at least you get your product back (hopefully - and in the same condition - again - hopefully)

AND DON'T FORGET TO BLOCK HIM FROM EVER ATTEMPTING TO BUY ANYTHING MORE FROM YOU AGAIN!

You're done with this one...and will never have to deal with him again.

Good luck and we are on your side - even when eBay isn't.