Something doesn't look right

[themastersons]

I sold a game in mint condition about a week ago. Today I received a message from the buyer saying that the game arrived damaged, The buyer even provided pictures of said damage game. But when I look at the pictures the damage to the package, game and case don't add up.

The case looks used and dirty, (definitely not what I sent) The packaging looks like it was cut with a knife and picked at, And to top it all off where the case was damaged definitely doesn't match up with the damage to the package or the disk.

The buyer said (His exact words from the message I received) Hello, I'm very disappointed and very nervous that such a damage came to my item. The disc is also checked and it does not work, probably damaged, Please send me a new item or return my money.

Do you think I have a leg to stand on if I chose to fight this or should I just cave and let yet another scammer get away with scr*wing over us sellers

[sam9876]

Don't do anything.

[vintagecraze50]

Just a suggestion--Wait until the buyer opens a MBG claim. If they do--respond to it with a return for refund. You do not need to send them a new product without the other one coming back first. If you really want to be done with this person immediately--then just respond to the message return for refund. There are times when the postal service does not mark packages as damaged unless there is significant damage. The small holes on that package could have gone without a damage stamp. It happens sometimes.

[vintagecraze50]

I agree, it does not look significantly mangled or crushed, but if something heavy hit it during shipment it could have possibly gotten crushed without any sign of the material on the envelope showing it outside in that one spot. Who Knows. 

[themastersons]

I don't want to refund the buyers money! They deliberately damaged the package and they want to return something that I never sent them and get there money back on top of it. So that means I lose not only the money for the game but also the game itself and even more money because I have to buy the return postage. All because some twit wanted a game and his money.

[southern*sweet*tea]

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wrote:
I don't want to refund the buyers money! They deliberately damaged the package and they want to return something that I never sent them and get there money back on top of it. So that means I lose not only the money for the game but also the game itself and even more money because I have to buy the return postage. All because some twit wanted a game and his money.

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If the buyer opens a case for not as described, you have two choices:

Refund in full without a return (buyer gets refunded and keeps the game). This may be the most monetarily feasible thing to do if it was an inexpensive game.

OR

Return for refund, where you send a shipping label for the buyer to return the item. They have FIVE DAYS to get the item in the mail.  If they don't you can have the case closed in your favor.  Once you get the game back (or anything back ) you refund in full.

If you do nothing, the buyer will force the return, Ebay refunds them, they keep the game and you get a defect for non performance.

My daughter won't even sell her games online. She takes them to Gamestop.

[themastersons]

With the way eBay likes to f*€£ over the sellers I'm about ready to quit. I also love the fact that sellers cannot leave bad reviews on buyers who do sh*+ like this.

We stopped selling games to GameStop because you never get a good price.

[7606dennis]

Alas!  Your best option is to have them return for a refund and to send them a return label.