01-18-2018 10:19 AM
An item that I sold in July 2017 came back to me yesterday (January 17th, 2018) with a sticker that said "Unclaimed - Return to Sender". The address is correct because I purchased the label through ebay and the address was listed as "Confirmed".
What is the protocol now? Do I message the buyer or wait for her to contact me? It's been almost half a year since the item was sold so I can't see the record on ebay.
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01-18-2018 06:10 PM
OP there is absolutely no way I would refund this buyer if I wasn't required to.
The buyer hasn't asked to be refunded, so don't.
01-18-2018 10:21 AM
Don't do anything.
01-18-2018 11:16 AM
Wait for day 181 to pass (to get past PayPal's 180-day refund policy), then relist.
01-18-2018 12:47 PM
@vanbubbles44 wrote:An item that I sold in July 2017 came back to me yesterday (January 17th, 2018) with a sticker that said "Unclaimed - Return to Sender". The address is correct because I purchased the label through ebay and the address was listed as "Confirmed".
What is the protocol now? Do I message the buyer or wait for her to contact me? It's been almost half a year since the item was sold so I can't see the record on ebay.
MESSAGE THE BUYER, IT'S THE RIGHT THING TO DO.
01-18-2018 12:54 PM
Put it behind you and relist it if you want. If the buyer refused to pick up the package, that's on her, not you.
From the amount of time that it took for the package to get back to you, I'm guessing that this was an international sale. I'll bet the buyer refused to pay import duty. Again, that's on her, not you. It's the buyer's responsbility to know and pay her obligations regarding import duty and taxes.
01-18-2018 12:57 PM
Actually the buyer was not international..so I'm not sure why it took so long for the item to be returned.
01-18-2018 03:37 PM
@vanbubbles44 wrote:Actually the buyer was not international..so I'm not sure why it took so long for the item to be returned.
Wow, must have gone the scenic route. Usually it's two or three weeks, two months at the very outside.
01-18-2018 04:45 PM
Take a picture of the returned label.
Refund buyer.
Relist.
01-18-2018 06:10 PM
OP there is absolutely no way I would refund this buyer if I wasn't required to.
The buyer hasn't asked to be refunded, so don't.
01-22-2018 09:07 AM
Thank you for everyone's help!