eBay

Customer Opened A Return Case But Hasn't Returned Item

As a long time seller on eBay, it seems that all of my "problems" are those with buyers who have very few feedbacks and purchase items that are $9.99 And, so it goes.This purchaser bought a collection of flat, paperback children's books from me. I CA...

Late Shipment Rate question

I was just going over my dashboard and some concerns about the Late Shipment Rate category. I am shipping the items within the 1 day shipping as stated on my listings. In looking over the items that are hitting on the Late Shipment Rate category all ...

BEWARE of buying Priority Mail Int'l Labels thru eBay & PayPal

USPS offers $200 of insurance at no additional cost on ALL Priority Mail International products.....this includes their flat rate products - and you can see this on the USPS web site....however, if you buy the label thru eBay or PayPal you will get N...

Approved return and buyer wants more $ for packaging

I sold a paperback book to a buyer and when shipping it, I wrapped it up in bubble wrap, put it in a bubble mailer and 2 pieces of cardboard on the side to prevent bending. The buyer received it & opened a return request stating the packaging and boo...

No returns is a joke

This is a joke, I sold a rare coin: 172905601144 "No Returns""No returns" are something that is a joke, I sold a coin in mint condition just to have the buyer wanting to return it. I stated " no returns" when I listed the coin for sale, which is a jo...

shipping refund

Hi,A customer purchased an item from me recently and it arrived cracked. He emailed me and said would I refund him (even though he threw it away). He did send me a pic of the broken item. I refunded him for the total amount. Since the USPS obviously ...

Buyer request a return before I have uploaded the tracking. Now tracking uploaded.

Hello, A buyer requested a return 2 days after paying a buy it now. The product has been ship but tracking was uploaded after. How comes a buyer can request a return if he does not receive it?Reason was: Changed Mind. How do I handle this? It was an ...

return label won't print for buyer

I have had a buyer that got a damaged item and I have asked that they return the item to me. They sent a return request which I approved and selected that eBay generate the return shipping label so the buyer could print it and send it back. They are ...

Fine Jewelry Return Request - Paypal Funds Still on Hold

I sold a piece of fine jewelry to someone. I included the appraisal from the jeweler. The buyer stated that she took the jewelry to her jeweler and that details of my appraisal were not correct (carat weight, etc.). The buyer has requested a refund. ...

BEWARE of buying Int'l Priority Mail shipping labels thru eBay & PayPal

Buyer originally wanted to return item and started a case. He now wants to cancel return.

I feel taken and this has ruined my whole weekend. I sold a pair of very expensive designer sunglasses. The day they were scheduled to arrive the buyer asked for a refund. When they received the package they never messaged me as I had asked that they...

Dymo LabelWriter 4XL

I have had several conversations with the Ebay agents regarding the fact that the Dymo LabelWriter, the #1 selling Dymo LabelWriter is not approved for use with Ebay shipping. I know many of you have this product. It seems strange that Ebay refuses t...

Buyer started a claim through paypal

I had an item arrive broken and the buyer started a claim through paypal instead of ebay. Will I still get my ebay fees back or how does that work?

Buyer Returns Used Item

Buyer Bought, installed and scratched item, did not like it and now wants to return said item.Ebay Policy States"You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:All pac...