Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Returns from buyers

Anybody had this issue. Buyer purchased item,received and a couple days later ask to return due to damage in shipping. I sent the buyer many requests for photos and explanation of damage received nothing. Requested EBay help to resolve explained that...

Resolved! Can I request a refund if....

I purchased a pair of leather boots in size 9 (my size)...however...this brand of boot apparently runs a size small because they fit me like a size 8 (way to tight!). Do I have the right to request a refund from the seller?

Has eBay become a Roll of the Dice more than ever before?

Used to be that when a Seller was at 100% with experience you could almost expect your product to be as advertised and to get to you. Of course, you had to look at recent feedback, too, because some at 100% are not perfect--as they have a lot of sell...

Replacement request stuck on return label.

I had a replacement request for a mirror I sold. I accepted the request and shipped out the replacement with tracking yesterday. I do not want the broken item back. I have told the buyer I do not want the mirror back and provided the tracking number ...

Returning faulty or damaged goods

Hello. I'm currently in a small dispute with a seller. I bought something delicate and I did suggest that the item needs to be well wrapped in bubble wrap and boxed to be shipped. The item arrived in a taped up bagged and damaged. Now the seller is c...

I can't for the life of me change the address on my packing slip

I went into 'account' and 'addresses'. I have deleted this address completely from anywhere that it was showing up. It won't delete. I delete it and it's gone so looks like I was successful at deleting it but when I go to print the packing slip again...

shipping charge

is it cheaper to ship back an item with EBAY label are use another method 12;00 seems a lot to shipa small box back

My experience - importing Plants from Thailand

Earlier this year I bought some Amorphophallus bulbs from a Thailand plant nursery. It didn't go so well. Shipping time wasn't so bad, 3 weeks, but the bulbs were molded. I suspect they were wrapped wet after dipping.... Anyway, I lost about $100 on ...

Not as described return

Extremely disappointed with eBay's Seller Protection Policies - BUYER FRAUDULENTLY ASSERTS ITEM NOT AS DESCRIBED / DEFECT I sold my iPhone 7 plus on eBay the other day after upgrading to the new iPhone x to a buyer with a feedback rating of 8. I rece...

Shipped wrong item to buyer now they will not return my messages

Okay I am needing any insight here on this huge mess I have landed myself in. This is how this all began.Upon a few auction endings same day I had listed - I accidentally mixed up package and address label. Making two buyers receiving wrong item. One...

Resolved! Why do some seller have "Ostrich Syndrome" when they can't resolve buyer problem?

Recently I had issues with items from 3 different sellers. I contacted them all via normal ask question first to see what could be done. First seller, China, sent me wrong item. The seller responded 2 days later asking for picture (even though I did ...

Priority Mail from Kansas City to St. Louis Day 5 - Still not Delivered

I sent a boxed Barbie via Priority Mail on November 9. It was going from Kansas City to St. Louis. It still has not updated as delivered. What’s up with that? It seems like it has spent forever in St.Louis. This is the second package this week this h...

Resolved! TRS return requirement discrepancy

Thanks to the new terrible iOS eBay app update, I have had to go through my listings and make sure my return policies are all 30 days in order to maintain my Top Rated Seller benefits. In my shipping policy page where I can edit policies it says I on...

Lets talk about overseas (Not mentioning any names but their their initials are CHINA) SHIPPING

I am at fault for shopping at these overse asjunk stores but paying $0.99 for 2 large balloons instead of $7 just seems so much more economical. I have even looked for these 36" diameter balloons in stores here and So I wait my 6 weeks and nothing Bu...

What do you do about packages with tracking that always shows in transit?

A package was supposed to arrive the beginning of Nov. When I look at the tracking it still says "in transit." Tracking on USPS site has an ALERT: "Your item was forwarded to a different address at 9:36 am on November 1, 2017 in COLLEGE PARK, MD. Thi...