eBay

dave_yas · ‎02-15-2019

Hello,

In early November I sold a relatively high dollar item (approx. $500) to a buyer in Australia. Nearly two months later I received a message from him saying that he was still waiting for it to arrive. I tracked the package and discovered that it had gone through the international shipping center in Kentucky, passed through customs, and has been sitting at a fedex facility in Australia. They made two attempts to deliver the package, but the buyer has provided a P.O. box and the package is not deliverable. I asked him for an alternate address, but he has ignored this and asked me several times to refund his payment. Ebay customer service advised that I simply ignore this, but I don't wish to screw the guy out of his money. Does anyone have any advice on how to resolve this mess?

Thanks,

Dave

*coins · ‎02-15-2019

All you are responsible for is getting the item to the KY center, after that it is eBay's and Pitney Bowes' job to do the rest.

If the buyer opens a PayPal case (which that's the only thing they can do now), you can just upload the tracking proving it passed the center in KY and you should be good to go. You could also call PayPal then and ask them to close it in your favor.

Then, according to eBay, you can call eBay and ask for a GSP specialist and they should be able to take care of it for the buyer.
Link: https://community.ebay.com/t5/Archive-Shipping-Returns/Global-Shipping-Program-Item-not-received-dis....

https://bio.link/langs

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mg152 · ‎02-15-2019

If the buyer has a non deliverable address that’s their problem.

Patricia
eBay member for 25 years

southern*sweet*tea · ‎02-15-2019

Since you used the GSP and successfully delivered to KY, you are done. You did your job.

If the buyer didn't receive the item, it's on Ebay to sort it out. I don't use GSP so I don't know if there's a special way an item not received case needs to be filed, or if one would even apply since the package is not deliverable . Hopefully someone will come along shortly to let you know the correct procedure for this.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

*coins · ‎02-15-2019

All you are responsible for is getting the item to the KY center, after that it is eBay's and Pitney Bowes' job to do the rest.

If the buyer opens a PayPal case (which that's the only thing they can do now), you can just upload the tracking proving it passed the center in KY and you should be good to go. You could also call PayPal then and ask them to close it in your favor.

Then, according to eBay, you can call eBay and ask for a GSP specialist and they should be able to take care of it for the buyer.
Link: https://community.ebay.com/t5/Archive-Shipping-Returns/Global-Shipping-Program-Item-not-received-dis....

https://bio.link/langs