Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

Resolved! How to solve endless delaying on a refund

Does anybody know a way to resolve an issue with a seller over a not received item while the seller is endlessly delaying the refund? The UI offers no way to get out of this delay cycle and to let Ebay step in.

Buyer returned after closed case, what now?

I accidentally sent a buyer a similar item to what they had purchased, and discovered this before it was delivered. Instructed them to return it within the 30 day time frame I allowed for returns, or wanted to know if they wanted to keep it. Item was...

GSP Repackages AND removes items??

So, I received a shipment of what was supposed to be 140 comic magazines from the UK to North Carolina via GSP. The comics were shipped in a box with zero packing material, which caused further damage to the magazines. Seller's feedback showed that t...

Goods not received and heard nothing from the seller

I have purchad and paid a item on ebay on 6th of Jan, but now nearly month after estemated later delivery day, I have NOT received and heard from the seller !!!! what I can do from here, please help !!!

other option the USPS??? PLEASE HELP

I have so much trouble with USPS.from missing items, to scanned wrong (delivered instead of received, so i have 80 customers emailing me that it shows item delivered in wrong city (my address)to carrier aggressive when i question him about it, from t...

Had anyone lost packages at Miami International Distribution center?

I see my packages scanned at Miami International distribution center and after that they dispensary. The buyer never receives the package.

Seller didn't ship for a week (guaranteed delivery by today's date)

Bought an item on the 7th, I believe a Thursday, with a guaranteed delivery date of the 13th (Today) I asked several days ago if the item would be shipped soon. I never got a response. I then said I would open a case if I didn't receive my item tomor...

Package stuck in transit

I bought an item at the end of February and the seller shipped it promptly by first class mail (no insurance). The tracking info shows that the package was received at the post office on Feb 28. The only update was on Mar 4 stating that the package w...

Resolved! USPS Insurance/Lost/Stolen Package

I have a buy claiming that an item was not delivered even though the tracking shows that it was (USPS Priority Mail). I have contacted the buyer's local post office to see if they can provide any information. I had another package in December deliver...

Resolved! Protection if item is shipped not within eBay's system

I sold an item to someone internationally. I do not have reason to believe it will be fraud, but because it is an expensive item and very expensive to ship I wanted to know if I ship the item directly via USPS (trackable) and the buyer claims it wasn...

No Refund for return shipping cost

Does anyone have advice for when you do not get the return shipping cost from your seller? Talked to Ebay- my mistake for listening to the seller to ship it to a different state then the one it came from without the provided label. I shipped UPS- sel...

Resolved! Calculated shipping too high for some of my listings

I've recently noticed (maybe in the last month or so). That some of my items have a ridiculous calculated shipping cost. I only started noticing it recently, when I go to purchase a label and it tells you how much the buyer paid for shipping. For exa...

How long until unpaid USPS label expires?

I am planning to send a parcel through 'USPS First Class International' but can't dispatch it immediately. The customs form printed a label with the customs information next to it. It also provided a tracking number. It's a bit strange because the la...

Global Shipping Program

Received a message along with a screenshot that a listing was showing "Free International Shipping" which of course I am not offering. I tried revising the listing but have absolutely no access to seeing or changing it. Anyone else having this proble...

New 2018 Shipping Rates, Ebay vs Paypal Are the the same?

I want to know if Paypal will be using the same discounts as eBay for shipping. They have always done it in the past. Can't find any info on the Paypal site about the new January 21, 2018 USPS rates. Thanks in advance for your help.