Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

false return for "defective item"

I just received a return that was claimed as defective. I tested the item before I sold it and tested it again when it was returned. It operates perfectly. The buyer claimed it was defective to avoid paying return shipping charges. Now I'm stuck payi...

Tracking status of shipments are not getting updated once they entered US

Hi,not sure if anyone else is facing the same issue:it appears that the tracking status stops updating once the packages arrived into the US. (below is just one example)I noticed that for all my shipments into the US are having the same problem start...

Need advice on a damaged return

I sell used car parts. In this case it was a car radio head unit. The radio was in excellent condition and a rare unit, hard to come by. He recieved it and found out his issue wasnt the head unit so he asked to return it. I recieved it today and it a...

Resolved! my return policy is no longer listed

I called ebay today and asked why my return policy ,which had item must be returned in same condition as shipped with all tags ect... Is no longer listed and I was told that buyers know this and will follow return policy the new ebay policy is for me...

buying an item then asking if i could have a refund then asking if i could pay for it possible?

like said in the subject would it be possible to pay for the item i asked to restuen or do i have to contack the seller and asked him if i could pay for it? or would it be too late?

How to ship aerosol/hazardous item to an Island, Domestic inside U. S.

I have a listing I have sold that is considered aerosol . Im a new seller with great feedback and I'm hoping I won't have to cancel .I should have done my research before I listed but , I have to send this item to Puerto Rico but USPS won't do it and...

Never trust eBay

I will never, ever use eBay again. I ordered an item at beginning of September with a delivery date of 18th to 26th September. Not arrived by 26th I made enquiries and tracking showed "item undeliverable- other. Return to sender." I have contacted eB...

Shipping Labels

New to Ebay, from Philippines. Does anyone have step b step a guide in shipping? How do I treat the shipping label?

Informed Delivery by USPS - does it improve last mile experience for Ebay shoppers?

Have you tried informed delivery from USPS? What is your experience with using the service? As a buyer, are you more willing to shop on Ebay if you can preview digital images of packages that are being delivered to your address? Share your thoughts!L...

Resolved! Buyer didn't read listing and wants return

I have a buyer who purchased a pair of sunglasses. It clearly states in the listing's title and description that the sunglasses have prescription strength lenses that would need to be swapped out to meet the buyer's needs. A week after receiving the ...

seller or cheater

I am an old retired college professor. Bought 4 peices of 15 inches hub cap with the item number on the seller shop . he sent me 4 wrong peices . I told him this is a wrong item,he asked me to take picture of the parts and wrong id number ,send it to...

Item removed after shipping

I have paid and got confirmation from the seller my item has been shipped but eBay have removed the listing. Will this affect my click and collect. I suspect that when my item is received at the collection point it willbe invalid and not send me tbe ...

I have replyed to undeserved negative feedback, but should I dispute with EBay to get it removed?

A buyer requested to return a pair of jeans because they said they were too short. I stated a 30 inch inseam and they said they were 29 inches. They did not open an INAD and returned the item at their own expense. I remeasured the jeans after receivi...

shipping cost

Is the shipping cost immediately deducted from the amount added to your account?

Should I decline a return request?

A buyer just asked for a refund and sent photos of a broken item which isn't even similar to the item I shipped. Apparently, he's trying to get the item I shipped free. I contacted the buyer and sent him a photo of the item I shipped and haven't hear...