Sold a new and perfectly fine item and buyer wants a return claiming it was defective

[thz1357-silcrf1snh]

I sold a keyboard and mouse, both in aperfectly good condition and the buyer asks for a refund claiming that the keyboard does not work and that they contacted Logitech about it. I listed the product with no returns and when I asked for proof that the product is defective, the buyer still hasn't sent proof of the item being defective. Should I wait and let ebay sort this out? Will the buyer win this case because of the ebay money back guarantee or will I get to a mark and banned off ebay but still end up accepting the return.

[kensgiftshop]

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@thz1357-silcrf1snh wrote:

I sold a keyboard and mouse, both in aperfectly good condition and the buyer asks for a refund claiming that the keyboard does not work and that they contacted Logitech about it. I listed the product with no returns and when I asked for proof that the product is defective, the buyer still hasn't sent proof of the item being defective. Should I wait and let ebay sort this out? Will the buyer win this case because of the ebay money back guarantee or will I get to a mark and banned off ebay but still end up accepting the return.

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You listed the items as new, but in your description you say: This mouse and keyboard is VERY CLOSE to new. The keyboard and mouse has been used for less than a week.

If they have been used, they are not new.

They might have worked when you had them, but could have been damaged during shipping.

The buyer doesn't have to send proof that it is defective, their proof is telling Ebay the item is defective and that's all the proof Ebay needs.

If you wait and let Ebay decide, you could loose the money and item and get a defect for not handling the return.

[dougsue123b]

I recently bought a new key board and it was defective in one day, so that stuff does happen.

[johnrj1226]

As CarlMarxx pointed out it is possible that this keyboard/mouse was not compatible with the buyers operating system - therefore it wouldn't work.  It doesn't appear the OP confirmed this with their buyer.    The compatible operating systems are stated in the OP descriptions.  The buyer probably missed reading this - the Buyers Bad

On the other hand the item being sold is definitely USED and not NEW, the sellers bad.