cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Shipping paper printing from a non-techie and I am confused

I am confused about the current problem / solution.

 

I am IE 11 and did NOT install a patch.  (auto install is turned off).

 

After I 'purchased' a screen came up similar to the old screen.  I hit 'print the label button'.  It opened a new tab and presented a huge label with none of the associated information and no way to print.  Was I supposed to do a screen print?

 

So instead, I went back to the first screen, and printed via the tiny printer icon.  The shipping label printed but the size is too small.

 

Printing a shipping label via paypal is a nice suggestion, except then  I have to come to ebay to print the packing slip - because paypal has messed around with the packing slip making it unacceptable.  If it will let me print a packing slip.  (I haven't tried it yet).

 

the final suggestion was 'if you are still having problems please contact Customer Service.  Does that mean I have to call and speak to someone who cannot really help me or am I supposed to send an email for an automated response that bears no relation to my problem?

 

Life used to be so simple.  Now I cannot seamlessly process packages at 4am before leaving for work.

 

Can anyone tell me what to do?

 

Message 1 of 2
latest reply
1 REPLY 1

Shipping paper printing from a non-techie and I am confused

@jennieaa

This label issue has been going on since Friday, many of us are having issues
Not sure ebays work around will help with your packing slip or not
here is there announcement see link below


http://community.ebay.com/t5/Announcements/Label-Printing-Issue-Impacting-Some-Sellers/ba-p/27104668

and here is a large post from the shipping board

http://community.ebay.com/t5/Shipping-Returns/Printing-Labels-changed/m-p/27106683#M192648

Message 2 of 2
latest reply