Shipping label adjustments

[camswardrobe]

Is there any way to dispute a shipping label adjustment? I recently sold a large package and when I created the listing I was careful to measure the dimensions carefully and provide the correct weight.  It was an irregular package (13 sweaters double bagged in polymailers).  I just received a notification that FedEx was charging me an extra $35.68!  I was looking for a way to dispute it and could not find one.  I was thinking in the future I will take pictures or even a video to prove that my dimensions are correct, but what's the point if there is no way to dispute it.

[loose_goose_garage]

Taking pictures or video isn't going to help.

Can you post a screenshot of the shipping adjustment page?

[mr_lincoln]

Hi @camswardrobe 

-Quite a few years ago I had some unexplained FedEx charges that doubled my ultimate label price.  Neither eBay or FedEx would explain their other charges.  I stopped using them and never looked back. 

-We have seen regular posts here about situations like yours.  FedEx charges more than what the initial label cost was.

-I looked through the eBay Help pages but could not find a page that addresses disputing FedEx overcharges, it might be there and if it is it is not easy to find.

I found these links on the internet, they may or may not be helpful.

Can You Dispute Unfair FedEx Fees? Yes, Here's How [2025]

eBay Sellers Hit With Massive FedEx Adjustments In Major Shipping Snafu

[caldreamer]

FedEx is notorious for charging "extra fees" after label is printed.  No, you cannot dispute these charges.     Your weight/measurements could be correct and FedEx will find something to "upcharge" you for.  This is why I never ship FedEx or UPS (they always find a reason to stick you with extra charges). 

[wastingtime101 · Accepted solution]

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@camswardrobe wrote:

It was an irregular package (13 sweaters double bagged in polymailers).  I just received a notification that FedEx was charging me an extra $35.68!  I was looking for a way to dispute it and could not find one.

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There is nothing to dispute @camswardrobe . Irregular package surcharges are billed after the fact since eBay's shipping calculator does not currently factor in packaging - only weight and dimensions.

FedEx guide spells out on page 126 that polymailers are subject to surcharges. You could have avoided the cost adjustment by shipping in a box. Now you know for next time, it's important to be aware of UPS and FedEx surcharges upfront. Read more here under the section preventing cost adjustments.

https://www.fedex.com/content/dam/fedex/us-united-states/services/Service_Guide_2024.pdf

A surcharge applies to any package that:

Is in non-standard packaging, including any package that:

 8 ) is encased in a soft-sided pack (e.g., courier packs, poly bags, and bubble mailers) that exceeds 18 inches along its longest side or 13 inches along its second-longest side or 5 inches in height;