Shipping

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FedEx and UPS Shipping Updates

UPS is updating its Domestic Large Package Surcharges (LPS) and Domestic Additional Handling Charges (AHC) fees starting August 17.Domestic Large Package Surcharges LPS will no longer be applied to Domestic Packages based on length plus girth Domesti...

Shipped to wrong address

Hello all! I sold an item. I *always* copy/paste the address (together with the buyer's name). In this way I cannot use a wrong address. But this is what happened to me: I shipped the item to the address displayed.It returned to me after two weeks as...

Refunding buyer gives an error

Refunding a buying gives error. Not sure what to do next. Help. Pic Attached.

Resolved! "No shipping services available for the dimensions you entered"

I've been trying to create an entry for the last couple of weeks for an item (cat treats) that would ship in a standard 9" x 7" padded shipping envelope weighing a little under 4 ounces, but whenever I try to set up the shipping, eBay just throws an ...

Managed Payments ... Sending a refund

Spoiler (Highlight to read)Sorry, just a lil frustrated. I’ve been working on sending a buyer a refund for over 3 hours. It used to be so simple looking at the sold listing section and choosing View PayPal Transaction from the drop down menu. since h...

Seller from Hongkong asking for more money

I bought a product and few hours later I got this email from the seller:Dear customer:Good day!Thank you very much for your purchase,but I am so sorry to tell you,the logistics transportation just before we got the information from the post office ha...

Resolved! Anyone know if Japan Post is shipping again?

Sellers claim Japan Post has not been shipping to the US since around April. I've been checking online, but keep finding conflicting charts about where they are shipping and what services are available. I can't read kanji either, which may be a stick...

Buyer asks ebay to step in (escalates) on a return literally 30 minutes after it arrives to me

What the heck man??? I thought we at least get 2 business days. So a buyer files a return and I auto accept. I never pay attention to them anymore since they are meant to auto close. I just wait to until the package comes to my door to process them. ...

Select Account for Returns with Managed Payments

Hi all, I was just switched over to managed payments yesterday, so please bear with me. So, if I have a refund, and the total amount of funds are not available in my balance/pending in MP, how can I select where I want eBay to deduct the additional f...

Cancel a return

My buyer opened a return and now says they don’t want to return the item. They told me to cancel the return. How do I do that?

generate a return label for out of country buyer

Please point me in the right direction. I have started a return for an out of country buyer, but a label was not generated. Do I go to Paypal, USPS or where? Thanks,Shannon

USPS sent package to wrong state, buyer requesting refund

I sent out a Google Home Mini on July 28 (provide this item information for context, as that it was a rather large package that wouldn't slip in between the cracks as easily as a letter or something). This item was sent out through my local post offi...

Resolved! Additional shipping option not showing up in listing

When listing an item for sale I offered Parcel Post shipping (based on location)and offered Priority Mail as an optional shipping service.The listing only shows the first shipping option.How do I fix that? Tnx.

No Return paid label to buyer after 30 days because slow shipping and money was refunded

Just got off instant messaging with EBay. Had a very late shipment. At 30 days the buyer opened a case for the payment. I refunded the money August 5. The item was delivered around the 15th of August. Buyer just confirmed delivery yesterday. The buye...

Help with random price jump in shipping very strange

Today I sold a typical item thats 19x12x9 and 12lbs and fed ex fround wants $85 to ship?Normally this size would be $20ish or less infact I just sold a larger item for less,The only conclusion is the desitination but still it doesnt make any sense be...

ebay's calculator only charging buyers the online rate?

I have (had) my preferences set up to charge retail prices for calculated shipping but I went to do a label this morning and saw that ebay had only charged my buyer the online rate (including my TRS discount!!) Has anyone else noticed this?