Shipping Rate Differences

[farnorthsid]

I just had a buyer pay $21 calculated shipping on an item. I just shipped it. It was $12. Where is this descrepency coming in? I am going to refund him the difference, but that is an awful lot to be off on?

No wonder some sellers seem to have extraorinarly high shipping rates.

[richard1rst]

---

@farnorthsid wrote:

I just had a buyer pay $21 calculated shipping on an item. I just shipped it. It was $12. Where is this descrepency coming in? I am going to refund him the difference, but that is an awful lot to be off on?

No wonder some sellers seem to have extraorinarly high shipping rates.

---

I don't know if it is still used today, buy years ago there was an abbreviation GIGO. (Old timers surely recognize it). The biggest probability is that you entered the wrong information when you listed it. Size or weight most likely. But it also depends on the service you selected.

Exactly what did you specify for size, weight and service?

Exactly what was the actual size, weight and service used?

Also from and to ZIP codes.

[mtgraves7984]

@farnorthsid 

Well, aren't you a dear! I'm in Tennessee, and could understand paying $21 to get to me from Alaska.

Personally, if the buyer was willing to pay that, then I'd not refund. But that's just me...

[richard1rst]

And if you do decide to refund remember that eBay took a piece of the $21 so you actually only received about $18 and change. Keep that in mind. If you refund the $9.00 difference you are losing money.

[nobody*s_perfect]

The shipping calculator in your listing is charging the retail postage cost for a Priority Mail package that weighs 3 pounds. The online postage cost to ship 2 pounds to Zone 8 is $12.44.  So I suspect that this discrepancy is due to different weights being used in the listing vs on the label preparation form, in addition to the difference between the retail and online prices.