Shipping Label Error"Sorry we're not able to process the label at this time, please try again later"

[maxman2k]

Hi,

I have recently purchased an used/defective item that eBay has made a final decision in my favor, and I was asked to ship the item back to seller. However, when I tried to print a shipping label from the Resolution Center, it'd bring me to the shipping label generator, wait a few seconds, then display the message "Sorry we're not able to process the label at this time, please try again later".

I have tried to re-generate the label many times (as well as waiting a few hours in case something's temporarily down on eBay), but still get the same results.

Has anyone else had similar issues before? If all else fails, where on eBay would I be able to get help from? I have browsed through eBay's help section, but there doesn't seem to be anything that'd allow me to report this issue.

Thanks in advance!

[loveyourimagination49]

Have you tried another browser? There are numerous glitches that have been happening though.

[maxman2k]

Yes, I have read up on eBay community and tried switching various browsers (Safari/IE/Chrome), as well as clearing the browse cache/history per suggestions from other members.

[loveyourimagination49]

Have you tried printing it or copying it from the email you received?
Hopefully the issue gets fixed soon.

[dippitydoo]

Howdy!  grab a good book, and a cup of coffee and chill a bit...you've got TEN days to send it back...odds are the glitch will be cleared up tomorrow and you can carry on from there.  🙂

-Dippitydoo

[buyselljack2016]

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@dippitydoo wrote:

Howdy!  grab a good book, and a cup of coffee and chill a bit...you've got TEN days to send it back...odds are the glitch will be cleared up tomorrow and you can carry on from there.  🙂

-Dippitydoo

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Really, 10 days?

And do you know when this persons time to get the return label scanned runs out?

[loveyourimagination49]

5  business days.

[warnewar_yaobh7]

I'm having this exact issue with a return. I did some searching and it's been a known issue for at least three years but continues to persist.

[vanman1029]

It's a long shot, but it could be something simple, like a punctuation mark. It happened to me.

If it's St Louis, try St. Louis

Broad St - try Broad St.

Good luck!

[highlander9152]

Here's what happened

Jan 04

eBay sent you a shipping label on behalf of the seller.

Dec 30

You created a return

Monday 1/6/2020.

I go to print label from ebay and get.

"Sorry we're not able to process the label at this time, please try again later." 

https://community.ebay.com/t5/Member-To-Member-Support/Money-back-guarantee-quot-Sorry-we-re-not-abl...  "The seller told me ebay frequently fails to provide a label for buyers returning, which I can believe."   Emphasis mine.  This is a fact as this issues goes back YEARS  checking their archives and is still persistent now.  I'll have to call ebay to get them to create me a label.  This is stupidity in action. 

[coco9619]

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@highlander9152 wrote:

Here's what happened

Jan 04

eBay sent you a shipping label on behalf of the seller.

Dec 30

You created a return

I go to print label from ebay and get.

"Sorry we're not able to process the label at this time, please try again later." 

This is a fact as this issues goes back YEARS  checking their archives and is still persistent now. 

I'll have to call ebay to get them to create me a label. This is stupidity in action.

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Nope. In your case @highlander9152 your seller uploaded a bum label, e.g. a zero-length file, to thwart your return and refund.

It's a well-known exploit.