Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Fractional shipping weights...

I sell a few keyblanks for automotive, residential and commercial locks. The item weight is usually about 0.018 lbs. or about a quarter of an ounce.The problem is ebay only works with full ounces and pounds, this makes it a problem with multi-item sa...

Resolved! Should I start refund process while parleying with seller ?

Hi there, First time poster. Hoping to find some advice within this community. I recently purchased a piece of pro audio equipment en eBay. The purchase was made on December 7th 2019 and I received the item on December 18th 2019. I finally had time t...

Bad sellers

Hello and good night I never write but I have so much courage because there are some sellers on ebay that are irresponsible because they do not correctly write the addresses of the packages you send to Puerto Rico the packages are lost or return them...

So sick of Ebay's flawed returns policy and ZERO seller protection

I have had a string of remorse and fraudulent return requests lately incorrectly (frauduently) filed as Defective item return requests.All the items are fully tested graphics cards with the 26 part test results posted in a pic on the auction.Some of ...

Bad buyer practice? Return Policy abuse? Let me know what you think please.

In my listing I described it as New/open Box Missing instructions. Buyer failed to look at pictures and opened a case as - Reason: Doesn't match description or photos. Ebay agreed with me that the photos clearly show damage on the box and that I woul...

Ebay says return automatically approved, item DOA, but no return shipping label?

I purchased a hard drive which was DOA. Ebay approved the return. Per Ebay policies, seller pays shipping. But today is the deadline and no shipping label received. How do I contact Ebay to resolve this? There is no "ask Ebay to help" on my return pa...

When does the clock start on the 30 days returns?

Is it from the date of sale, date of payment, or date of item received? Thanks! -Dippitydoo

Freight not show as shipping option

I have a listing that had freight as the shipping option as it is 150+ pounds. Have 4 total, sold 1 without issue. Had another person try to buy but it would not let him for some reason. I was able to fix the issue by calculating his freight shipping...

Got screwed by Ebay on Open case for a refund item I returned to the seller.

I bought computer ram from a seller in another country, the item I bought did not work. I contacted the seller to resolve this issue as Ebay describes and let them know them know I wanted to send it back and get a refund. This was in late October dur...

Why are there different Return Claim formats?

I have 2 returns in progress and when I open the Return Details on each one the page formats are completely different ... is there a reason for this? Pics below.

Why do you remove my item the I have opened a return from my purchase list and make them disappear

Open a return part is removed from purchase history and not listed in open return where the hell did it go the new seller hub sucks same with shipping center you guys are fing up eBay . Way over thinking it .

Resolved! Returning item to Seller using the label Ebay Provided...

Hi everyone, I recently returned an item back to this seller located in MA. The item originally was sent to me from China (even though the seller is based in the US)... Long story short, eBay decided in my favor to return the item to this specific ad...

Discrepancy of Shipping Cost Between What Buyer Paid and How Much it Cost Me?

Shipped an item out today. The shipping option was for FedEx Home, "actual cost" based on dimensions and weight.The buyer paid $10.52 for this option, but then when I went to print out the label, it cost me $12.64?!? If it calculated how much to char...

didnt recived my item

I never recived my item and EBAY says thart the seller doesnt have to return my money or my item...well done EBAY!!!

shipping soda cans overseas

Can ship full Dr. Pepper cans to Brazil using the global shipping program? I have a buyer asking, I have never shipped overseas. My Postmaster doesn't know. Thank you for your help.