Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Combined Shipping

Maybe I missed something, but I just looked under all the "shipping" details of one my listings and just wondered why there is not a "check box" that shows that I offer a combined shipping discount? thank you

Shipping address

Why can't I add my address in detail in order to receive the Items that I bought and every time I write the details such as the role and the street name and house number does not accept the addition and now I have bought many things and I cannot rece...

Buyer wants to return item clearly listed "sold as is"

I recently sold an iPad mini 2, in perfect condition when I had sent it. In the description, I wrote "sold as is" and I also don't accept returns.Buyer says that the iPad makes weird noises when shutting down and won't update iOS firmware (even thoug...

Confused about refund amount!

Howdy! So I have a return, the item arrived broken, the buyer sent photos and I decided to just refund without them needing to return the item. So I clicked the "REFUND NOW" (or whatever the wording is) button, and it said $85.00. I notice my returns...

Another Scam by Buyer !!!!! eBay told me they cannot do nothing after everything on record!!!!!

one buyer placed order for pot , we shipped, item delivered and he opened returned by saying he received shirt instead of pot, we do not sell shirts and never sold or neither we have in my inventory, we sell our own brand and i have multi warehouses ...

Resolved! Package Lost or Stolen

Hey my Name is angel and I recently bought a pc desktop on eBay. The pc was supposed to arrive by Jan 13, so I was going to stay home and not go to school that day so I could grab the package as soon as gets home if the package arrives early. On Jan ...

Resolved! I Need Assistance - I live in New Jersey - Pkg Delivered in Hawaii

I am in need of assistance - my pkg was delivered yesterday in Hawaii and I live in New Jersey. I sent the seller a message and asked as to why this happened, and no response as of yet. It was in MA for a few days and when the movement started, it st...

Unable to select January 13th ship date

Just sold something and trying to purchase USPS shipping via ebay, but for some reason it is only allowing me to pick shipping days of today (the 12th) and then the 14-16th... no 13th. Is anybody else having this issue?

Resolved! seller not able to pay for return shipping on COUNTERFEIT item. cannot get ebay to "step in"

Facts.Bought product. Product was counterfeit, AND defective. Initiated return. Seller accepted return but could not send return shipping label. Seller is sidestepping the fact that they need to pay return shipping. Been long enough ebay said they CO...

Mistakenly shipped package with incorrect return address--tracking issues

OK hive mind... I don't sell often and recently sold an item and in my haste to get the package out I didn't notice that I hadn't updated my address in my eBay profile until I was at the Post Office (I had already printed the label). Now the purchase...

accidentally accepting a return

A buyer requested a return for an article of clothing. I do not accept returns for my clothing because in the past I have accepted returns and when I received the item back the pungent smell of smoke made the items unable to be re-sold without washin...

Resolved! Tracking: CAINIAO Legit? - https://global.cainiao.com/detail.htm?mailNoList=UB073391829SG

Is this site a legit provider of package tracking or largely used by scammers ? CAINIAO Legit? - https://global.cainiao.com/detail.htm?mailNoList=UB073391829SG It provides far more complete- looking tracking information for the tracking number For a ...

Fraudulent Insurance Claim as a Seller

I have had many of packages show up "damaged". That's what the buyer claims. I got my money Ebay got their moneyPaypal got their moneyShipping partner got their moneyThe only one making the claim of damage (also known as a loss) is the buyer. For me ...

Shipping Coins

I'm thinking about listing some coins and have been looking at listings. I'm looking for helpful info/comments for a beginner. How/why do people sell a coin for a dollar or 2 and offer free shipping? It seems some of those are the exact same items as...

Fractional shipping weights...

I sell a few keyblanks for automotive, residential and commercial locks. The item weight is usually about 0.018 lbs. or about a quarter of an ounce.The problem is ebay only works with full ounces and pounds, this makes it a problem with multi-item sa...