Shipped an electronic device that worked perfectly but when received it didn't work upon delivery

[qqaudreyqq]

I shipped an electronic device that worked perfectly and shipped with full USPS insurance. The buyer received it but claims it doesn't work at all. Will USPS insurance cover it? I am waiting to hear from the buyer if the shipping box looked damaged but wonder how to make the insurance claim. Any advice?

[orangehound · Accepted solution]

Unless it was physically damaged, insurance won't cover it.