Sellers cannot print shipping label to my APO address Oct 2020

[winterhe_23]

In the past I have been able to order so many items to my APO address in a breeze. This month, 3 sellers sent me a message telling me they cannot print shipping label to my APO address even though I kept checking and my address is correct.

They get an error "“something went wrong and we were not able to generate the label”
Why the heck wouldn't ebay tell exactly WHAT is wrong because this is a very generic error and this is so problematic. I even called ebay about this and they DONT know what the problem is too! they told me that I should ask the seller to manually input my address on the shipping label (but sellers are not able to do that, can they?? once buyer is paid, seller can only print labels not edit it). 

This breaks my heart as the holiday season is approaching and I can't seem to order properly on Ebay. I do not have a US address at all. I do not have a family in the US anymore at the moment and I only have APO.  Some sellers are so kind to even drive to the post office for my little order and that really touched my heart. Some sellers will just cancel without saying anything, just something wrong with my address. I do not want to burden the sellers about this but I called ebay and even talked to my USPS here in our APO, and they said I should just be able to order like before, no changes.

[winterhe_23]

Ebay reps confirmed the way my address is encoded is correct. Everything looks good. They DONT know what is wrong. Told me I should ask sellers to CHANGE my address in my shipping label (which will void their seller protection). I do not know what to do. USPS says nothing changed. They ship to APO no problems. 

Please if anyone is encountering the same issue, please report it to ebay. Likely they will just let it be and let me solve this on my own if I am the lone person having this problem. 

[rebell45]

You might ask a seller to try printing it on PayPal, costs the same and sometimes works better than eBay.

[top-down-fever]

Having the same issue today to an APO address.  I did go to:  paypal.com/shipnow and it worked to print it there.  Don't forget to enter the tracking number in Ebay for the package.

[marketplacefad]

I was told by an eBay representative there is a bug with buying labels for APO addresses and to go through PayPal - so when I went through PayPal, it won't allow me to choose anything other than a state within the United States (there is no AE, etc.) I tried to contact PayPal but that was yesterday afternoon and they still haven't messaged me back. I just received another order from another customer with an APO address, what should I do? 

[winterhe_23]

I am so sorry you have the same problem! I feel sorry for the sellers I incovenienced. In the past two years I was able to order 200 items in ebay and they all got to my APO just fine and almost always on time! I do not understand what change ebay did that this is happening all of a sudden. I even called EBay (had to wake up in the middle of the night) only to be told "Sorry we dont know what is wrong" or like "please have it shipped to a US state". It is very sad how they dont understand that I live in an APO and not in those other states and I cannot just choose any state to deliver it to. I do not know if anyone else in those states who I can hassle about my $10 package. Some Ebay reps just dont understand how APO works and calling them wasn't helpful even a tiny bit to my problem. If only they could forward this growing issue to their tech department and fix whatever is wrong. The ebay label itself IS the customs form already and USPS has nothing to do with this error. It is something about Ebay or what ebay uses on their site to print the labels (like Adobe Acrobat etc). Please if people can keep this thread up, if people can keep raising this issue to Ebay, there will be other voices they'd listen to. I'm can't be the only one suffering like this.

I am grateful to those who did their best to send it to my weird address though. I am so very happy to get my little orders from home!

[winterhe_23]

Thank you so much for this reply! I will try work with a seller and see if this iss the ultimate temporary solution while ebay works on whatever they messed up!