Seller sent me wrong item, but ebay closed my case for return. Why?!

[andrew_abv]

Seller sent me wrong item, I opened the case for return, seller asked ebay to step in and ebay resolved this case in seller's favor. I attached photos to prove that the item is really wrong.

1. What is the reason to close my case?
2. Why ebay even don't say the reason of his decision?

[andrew_abv]

First I'll try to agree about partial refund. Hope, I'll skip the return process.

Thank you.

[tyler@ebay]

There are a few reasons an escalated return would be closed same day as escalation. Most common:

Item was altered

Item was reshipped/forwarded

Item is not covered by protection

I'm glad that @andrew_abv got a PayPal case opened - keep working with them!

Also wanted to clarify:

The mentioned limitation with multiple orders of a same item number is no longer the case. A buyer can open a return request directly from their purchase history, which allows them to select the appropriate transaction (the back end differentiates the purchase date and transaction id). They can also open it directly from the resolution center which will open a screen of individual photos of recent purchases, with photo, title, item number and date of purchase attached, ordered from most recent to oldest.  

[missjen831]

@andrew_abv Did you enroll in paypal's return shipping program? If you enrolled BEFORE you opened a dispute then paypal will reimburse up to $30 of your return shipping cost, you just need to take a picture of the receipt or make a screen shot if purchased online and upload it. 

[andrew_abv]

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@missjen316 wrote:

@andrew_abv Did you enroll in paypal's return shipping program? 

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It seems that this program is for US only, but I'm not from US.
Anyway, thank you for advice. I will keep it in mind.

[andrew_abv]

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tyler@ebay wrote:

Item was reshipped/forwarded

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Does it really matter if I receive a parcel directly from the seller or if this parcel has been forwarded to me by a serious intermediary company (located in US)?

[tarpedge]

That's correct, no eBay MBG if you use a freight forwarder.

Not covered

• Buyer remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller’s return policy for return options).

• Items damaged during pick-up or shipping or not delivered when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight).

• Duplicate claims through other resolution methods.

• Items shipped to another address after original delivery.

[copper.boom · Accepted solution]

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@andrew_abv wrote:

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tyler@ebay wrote:

Item was reshipped/forwarded

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Does it really matter if I receive a parcel directly from the seller or if this parcel has been forwarded to me by a serious intermediary company (located in US)? 

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Once Tyler confirmed there was no longer a system flaw for multiple purchases of same item # over time I knew there had to be a piece of the puzzle missing!

As the above poster mentioned, using a re-shipper voids your eBay MBG protection. http://pages.ebay.com/help/policies/money-back-guarantee.html

My understanding for PayPal is that they decide on a case-by-case basis.

[andrew_abv]

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 My understanding for PayPal is that they decide on a case-by-case basis.

Why ebay can't decide on a case-by-case basis?