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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Global Shipping Question

Does customs or anybody open up your package.

Resolved! What is the ACTUAL timed-out for return requests these days?

"We've asked the buyer to ship the item back by Aug 02. Wait until you get the item back before issuing a refund.You should wait until you get the item back before you refund the buyer. Please ensure that you issue the refund within 6 business days o...

new complaint

I purchased an item from a seller. There was a problem and I asked to return. The seller agreed to give me a partial refund. They continued a very long drawn out message exchange. They asked me to remove the return before giving me the credit. They c...

BESTWAY PARCEL SERVICES

OK. So I ordered a book. I ordered a book from the latter not too long ago, and it was sent from my hometown (that is why I ordered it) and it went 500 miles East, 1,000 miles west, and then went to 8 states, zig-zagging across America for weeks, bef...

buy

Friends ebay community make a purchase on August 1 the seller does not respond my messages do not send me the tracking number what should I do? How can I open a case?

Re: USPS Tracking Issues

why is it that my gator cable showed it was in springfield ma. the city I live in now it went to ct.

What to do if Ebay's overseas delivery service is claiming to deliver to a UK business at 6am?

I am going through a nightmare right now, having bought item # 152052314560. The vendor chose Ebay's delivery service which Ebay contracts to Pitney Bowes and they are claiming to be delivering a parcel from the USA around 6am to a *business* address...

A buyer did not receive an item but tracking shows that the item has been delivered.

A buyer did not receive an item but tracking shows that the item has been delivered. But eBay customer service decisided to issue refund to cusetomer, what's the reason?

Some tips for Jasmen

Hey, Jasmen, nice work! New eBay sellers will learn a lot and gain a lot of confidence from watching your video. However, we do wonder how many experienced sellers you consulted with when developing your narrative. Since the pinned announcement doesn...

FYI On Order Shipping Supplies from USPS...

If you have placed an order for shipping supplies from the USPS site and your shipment has not arrived after 10 business days then it is necessary to call the USPS customer service line, not the regular line but the line for actually ordering shippin...

Buyer requesting a return-help newbie

This is only my 2nd item to sell on ebay ever. I sent a buyer some a math curriculum. He states he received the answer book and the cardboard sleeve but that all cds were missing. He contacted me at the end of the day twice within 12 minutes. Then op...

returns

what to do if buyer returns the item not in the same condition as sent, I don't want to get a negative feedback and be in trouble as seller...

eBay charged me for a shipping label that was voided

They sent me a First Class label for a 2 pound item, which my postal clerk rejected for being over the weight limit. They had scanned the tracking number so it went live, but never updated past "acceptance." I ended up printing a Priority label and m...

Resolved! How do I pay for labels?

I recently made a purchase via Paypal. I used my credit card and thought the funds would come from that as I used it as the funding source for the purchase. However Paypal used all my funds and the credit card to complete the tansaction. Now my Paypa...

Not received item/seller says I've gotten it! How to find the contact info to GPS?

I ordered a parcel, which was sent via the Global Shipping Center. I've tracked it to Oslo (?) where it seems to be stuck? The seller won't help me as he thinks it is delivered, and eBay is not possible to reach in normal customer "service". Does any...