Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Seller Wants Me To Pay Return Shipping & Restocking Fee For Wrong Item Sent!

I recently purchased a set of shock absorbers for a car (Item # 252496744016) and they will not fit on the vehicle. I used the compatibility guide and informed the seller and he wanted a picture of the vehicle the shocks were ordered for and I provid...

What a nightmare regarding a cutomer & shipping to a buisness address instead of a home address

I just had someone open a case against me because they claim the item wasn't received. I viewed the tracking number and it showed as delivered to a receptionist? I Googled the address and it was a business. So eBay puts a hold on my money? Really, th...

3 days to wait once a case is opened?

So, today I'm told that if a buyer opens a case (this was a clear buyers remorse case) we now have three days for the seller and buyer to "work things out) before I as a seller can call to get the case closed in my favor. Three days? Doesn't anyone a...

Buyer scamming me. Need help

Hi, so i got a buyer who won a pair of shoes and wanted to return due to not fitting. I agreed to the arrangement for full refund, when item was arrived to me it was a totally different pair of shoe, told ebay about what had happened. Told the buyer ...

Resolved! Buyer says she received email that item was delivered.

I had a new buyer contact me today to say she received an email saying her item was delivered and she went to her door within 5 minutes and the shoes were not there. I told her tracking shows they were delivered at 12:48 pm on Saturday, July 15, 2017...

Resolved! Buyer sent a request to cancel order 7 weeks after payment.

I sold a used auto part for local pickup and buyer used Paypal on June 1st. Haven't heard a word from the buyer until today when he sends a message saying, Never got it. Cancel please. Am I required to cancel after 7 weeks? I don't offer returns and ...

Usps Tracking No update

Hello everyone, I am a relatively new seller on Ebay and this is the first time this has happened to me.I had an item purchased from me and I printed the labels that same day. I then dropped it off at the post office in a Small padded envelope. I sen...

1 Day Shipping and Late Delivery Dings EST East Coast

Recently on an alt account I've been getting a lot more sales than I used to. Everything's been good up until I started noticing more and more orders were ending up with "Late Deliveries" under one of the top rated seller evaluation metrics. I live o...

Resolved! A problem with a seller who doesn't want to provide a tracking number for an item I purchased.

I have recently purchased an item from a seller for a total cost of $67.96$53.58 for the item and $14.38 for shipping. Without cause or ramification the seller hasn't been responding to any of my messages for almost a week now. I have left him over f...

NEED HELP ABOUT TWO CASE WITH SAME ISSUE BUT TWO DIFFERENT RESULT

Hello Everybody,I need your help, one of my customer buy item from me and he placed two different order for same item. He buyed total 4 pieces and one order is for 3 pieces and one for 1 piece. I have made shipping to him through dhl and dhl agent tr...

Resolved! What takes precedence -- ebay or seller shipping estimates?

I bought a book with free shipping on June 26. In the original listing, it was estimated to arrive between July 3 and 13. I thought July 3 was a little ambitious, but July 13 was not unreasonable. Since then according to tracking, the book has taken ...

AGAIN - NO SELLER PROTECTION - AT ALL!!!

Hello, people!I want to warn you - do not sell expencive and valuable things on eBay.Every time you sell it means that you can never see them again in case of return.Sell something with thought that like you lost it.Because on eBay no seller protecti...

First item sold but they want a partial refund.

I sold a guitar to someone which was out of box, but unused. I listedthe item as new. The buyer recieved the item and said that the item was not as listed as it had scratches on the pickup covers and sweat/oil stains on the body. I only handled the g...

Trying to save money/time by using thermal labels, but still have to waste toner on paper labels?

When selling, I use 4 x 6 thermal labels for USPS. Couple questions: Why can't we print Fedex smartpost on 4 x 6 labels? Also, if I need to return something, why can't we print USPS Return Service on 4 x 6 labels? Should be able to this, it is the 21...

Items shipped on time, Carrier scan late should not count against seller.

Something is drastically wrong when the Post office does not do their job but the seller is being punished for it. I also just had a full day of orders not picked up by the post office with a scheduled pickup in place. and has been every day for mont...