Seller send item not to my address

[ciudas]

Hello, I have a problem with julia.thiel seller. I bought item from she on 12 th December and paid immediately. And waiting whe it send the goods, only on 20 th December she provide a tracking number. Ok, I will wait. But I do not received this item to this day. A tracking number displayed, what this item goes not to my address. I opened the case on ebay. On two days ebay resolved this case not in my opinion, ebay write, tracking number has provided, item must be delivered. I check on DHL site, this item goes in to 250 km outside my address. Ebay case closed. What I should be do? thank you.

[coco9619]

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@ciudas wrote:

I opened the case on ebay. On two days ebay resolved this case not in my opinion, ebay write, tracking number has provided, item must be delivered.

I check on DHL site, this item goes in to 250 km outside my address. Ebay case closed. What I should be do? thank you.

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As @Anonymous clarified, as long as tracking shows delivered then you have your item, case closed. But if you don't agree, e.g. not delivered from Germany to another city 250 km away in Lithuania, eBay will protect you.

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trinton@ebay wrote:

Again, when an item has been delivered, regardless of the location it was delivered to, the accurate status of the package is delivered. If you see that a package has been delivered to the wrong location, you are eligible for protection.

[Anonymous]

@ciudas wrote:

I opened the case on ebay. On two days ebay resolved this case not in my opinion, ebay write, tracking number has provided, item must be delivered.

I check on DHL site, this item goes in to 250 km outside my address. Ebay case closed. What I should be do? thank you.

As trinton@ebay clarified, as long as tracking shows delivered then you have your item, case closed. But if you don't agree, e.g. not delivered from Germany to another city 250 km away in Lithuania, eBay will protect you.

trinton@ebay wrote:

Again, when an item has been delivered, regardless of the location it was delivered to, the accurate status of the package is delivered. If you see that a package has been delivered to the wrong location, you are eligible for protection.

Hi @coco9619, I apologize if there has been a misunderstanding - tracking showing a delivery status is not the only factor we review when looking into a case. The tracking needs to show the item was delivered to the correct location, and if it shows delivery to a different location, the buyer should be protected in the original case. If a mistake was made when we reviewed the tracking information, we can correct this through an appeal. 

[ciudas]

Hi, Item is not delivered, as I check on DHL.de item has into town where is 250km off my address in Germany. Ebay closed my case and write this: "The seller provided tracking information that shows the shipping carrier tried to deliver the item to your address. You can pick it up from the shipping carrier.

After reviewing all the details of this case, we determined that you won't receive a refund."

????

[coco9619]

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@ciudas wrote:

Hi, Item is not delivered, as I check on DHL.de item has into town where is 250km off my address in Germany.

Ebay closed my case and write this: "The seller provided tracking information that shows the shipping carrier tried to deliver the item to your address. You can pick it up from the shipping carrier.

After reviewing all the details of this case, we determined that you won't receive a refund."

????

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As @Anonymous already explained, you should be protected in the original case: DHL tracking showing a delivery attempt 250km away is not the only factor they review when looking into a case. If a mistake was made when eBay reviewed the tracking information, you can correct this through an appeal: Either a phone call from Lithuania, clicking the Appeal button, or social media.

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@Anonymous wrote:

[T]racking showing a delivery status is not the only factor we review when looking into a case. The tracking needs to show the item was delivered to the correct location, and if it shows delivery to a different location, the buyer should be protected in the original case. If a mistake was made when we reviewed the tracking information, we can correct this through an appeal.