Seller refusing DHL delivery return. Will not return my emails.

[amandjohnso-294]

This has been ongoing for over a week.

DHL want to ship item back to me as they are unable to deliver.

Seller's email, address and phone number are not responding to DHL or myself.

What do I do?

[mkaczorsee]

Maybe they are out of town or has Covid emergency?

[otow_18]

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@amandjohnso-294 wrote:

This has been ongoing for over a week.

DHL want to ship item back to me as they are unable to deliver.

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As long as eBay can see

- a delivery attempt on your tracking being returned to the seller

- more ago than the 2 business days (or however many days that is in Oz)

- which the seller is allowed to delay refunding after the assumed delivery,

- then eBay will force a refund regardless there's no physical delivery.

Send a private message with your name, email, and postcode to eBay at Facebook or Twitter and ask eBay to review your return tracking. Allow about a day for action, as they are swamped.