Seller not Responding to my messages after purchase

[nomeking93]

An Item was purchased on 10th September 2021 form the US
The order was confirmed but i have not received any feedback with regards to shipping of my item contrary to the shipping details on the sellers item description.
Kindly help on how I should handle the case now.
Regards!

[soh.maryl · Accepted solution]

In the listing, you saw an estimated delivery date.

Has that date passed by more than a day or two?

If so, why not go to the Resolution Center, and open an item not received case?

Have you read eBay's Money Back Guarantee for buyers? 

[tdumonde2014]

It's the weekend and sellers are not at their computers. Be patient. 

[teltuooutlet]

What is the sellers handling time in the listing? 

If it is 1 business day, they should be shipping today since you purchased on Friday. 

If it is 2 or more, then they have until that day to ship. 

Since it was the weekend, some sellers do not have the chance to respond right away so just give them today to respond and/or ship.

Hope that helps!

[fab_finds4u]

A purchase on Friday doesn't have to be shipped until today if the seller has 1 day handling.

Most sellers answer messages but it's not a requirement.  

The seller doesn't actually have to tell you when it's been shipped but most ship  using eBay to make the label and you'll be automatically notified when that happens. 

There's nothing for you to handle.  No case. You just start looking for your item on the expected delivery date. If it doesn't arrive by  day or two after it's due then visit the Resolution Center. 

[nomeking93]

Very helpful and informative thanks