Seller hasn't sent item

[aloma-9723]

It's been a couple of weeks now since i bought the product, it was supposed to be shipped within 1 week but that didn't happen, so i tried to cancel the order. The seller refused to cancel my order and said that they were on a christmass break and that they will begin shipping (seller didn't use the time away feature). Nearly another week has passed but no news on the delivery. I want to know if i can ask for a refund or if i just have to wait for the item to arrive (and open an item no received case in case it doesn't).

[moretreasures4you]

Open an item not received case right now. Don't delay, just do it, no reason for any of that nonsense!

[wastingtime101]

Hi @aloma-9723 . Was the seller on Time Away when you made your purchase? When you look at the order, confirmation email what is the estimated delivery date range?

[kensgiftshop]

A day after the estimated delivery date Ebay gave you, open an Item Not Received case.
Go to your purchase history and click I didn't get it in the menu next to the item.
The seller will have 3 days to provide a tracking number showing it was delivered or refund.
If they don't, return to the case on day 4 and ask Ebay to step in.

[aloma-9723]

No i'm sure it didn't have time away activated, because the delivery date changed with the progresion of the days as it should do, the date of estimate delivery is between the 8 and 20 of jan, so there is time to ship it, but they said that the expected delivery time from Poland to Chile is 3 weeks, so it wouldn't arrive on time