Seller does not accept returns

[aggioa]

Hi,

I'm about to buy a pair of shoes I like but the seller does not accept returns.

I've asked whether he is willing to make an exception because I'm not sure if the size will fit me.

He replied that is willing to make an exception hence accepting the return in case the size does not suit me. Is this written 'proof' enough for me to guarantee that if anything goes wrong I get my money back?

Or should I ask for additional proof?

Many thanks,

Andrea

[1tuna]

there are no guarantees in life,the buyer can also not be sure you will pick the reason does not fit VS not as described.

shoes are probably 15-20 round trip for postage so maybe you can try them on locally

[kensgiftshop]

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@aggioa wrote:

Is this written 'proof' enough for me to guarantee that if anything goes wrong I get my money back?

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No, unless they change their return policy for the shoes, you could not return them if they don't fit.

[martin2001]

That message is no proof. You can ask the seller to change the setting for this particular item to "accept returns." That would be a proof. I understand, it might be awkward to ask them because you are indicating that you don't believe their word.

Another less friendly option is - once you receive the shoes, they do not fit and suddenly the buyer refuses to accept  the return - to open a case "not as described". Under the seller protection, you would be able to return them and get a refund. However, the seller may call ebay and cite your previous messages and somehow convince CS that you are making things up when stating that they are not as described.  It just might get nasty.

I would check their FB, is it 100% or very close? If they have rave reviews I guess I would trust that seller.

[jen_768395]

Another less friendly option is - once you receive the shoes, they do not fit and suddenly the buyer refuses to accept the return - to open a case "not as described". Under the seller protection, you would be able to return them and get a refund. However, the seller may call ebay and cite your previous messages and somehow convince CS that you are making things up when stating that they are not as described. It just might get nasty.

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This is fraud. Do not encourage this behavior.

The buyer needs to suck it up and either sell the shoes themselves or buy from a seller who allows returns.

[therogue-trader]

"This is fraud. Do not encourage this behavior.

The buyer needs to suck it up and either sell the shoes themselves or buy from a seller who allows returns."

Just wanted to add the caveat that what you say pertains to a situation in which the buyer buys size X and receives size X.  If a buyer were to buy size X and receive size Y, then there'd be a case to be had.

(X =/= Y)

[aggioa]

thank you all for sharing your thoughts.

I've asked the seller to change the return policy.

Let's see what he says now.

Thanks,

Andrea

[kensgiftshop]

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@martin2001 wrote:

Another less friendly option is - once you receive the shoes, they do not fit and suddenly the buyer refuses to accept  the return - to open a case "not as described".

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That's only if you don't receive the item as described, not because it doesn't fit.

[donsdetour]

Since modern shoe size seems to be to the company, and no true standered, any shoe ordered supposedly to fit with in the size and does not, 

is item not as described.

It is unbelievable the so called shoe size game companies play with this day and age.

This does not even include the ones that are mis marked and sold as seconds, which end up on ebay as not seconds.

Those saying this would be fraud are wrong.

[simba6]

Mail order is not best for all types of purchases. Where color or fit matters, buying local might be your best option. Shipping and return shipping is expensive these days.

[bksgolf]

He should make the exception for you.  You were interested enough to ask the seller and that should be enough for him/her to change the setting.  I often sell golf shoes and definitely offer returns for that exact reason that sizes can be tricky.  When it comes to things like shoes and clothing buyers feel better about a purchase if they know they can return it due to the size/fit aspect...especially if it's a high dollar item.  Good luck.

[gentle_offers]

Perhaps politely asking for specific measures re inner sole and width across the instep of the shoes and measuring your own feet to see if it is a fit would remove your concern  and the risk for both buyer and seller.  

Sellers put "no returns" for a reason and you should try to respect that.  On the same note, the seller should give you measures so you don't end up with shoes that don't fit.  That happened to me on here and it was an expensive mistake.